Callback; To Leave A Callback At A Busy Co-Worker's Extension; To Clear (Cancel) A Callback You Have Left - NEC DSX Feature Handbook

Callback

With Callback, you do not have to repeatedly call a busy extension back, hoping to find it idle.
When you call a busy co-worker, you can leave a Callback request for a return call. The system services your Callback request
as follows:
1. You leave a Callback request at your co-worker's extension.
You can place or answer additional calls in the mean time.
2. When your co-worker becomes idle, the system rings you. This is the Callback ring.
3. Once you answer the Callback ring, the system rings your formerly busy co-worker.
If you don't answer the Callback ring, the system cancels your Callback.
4. As soon as your co-worker answers, the system sets up an Intercom call between the two of you.
You can leave a Callback at many co-worker's extensions simultaneously. The system processes the Callbacks as the co-workers
become free. In addition, many co-workers can leave a Callback at your extension. The system processes these Callbacks on
a first-in/first-out (FIFO) basis.
If you leave a Callback request and don't answer the Callback ring within four rings, the system cancels your Callback.
If your extension is set up to receive Camp-On tones for Intercom calls, and Camp-On tones are enabled system-wide, you
will receive the tones when a user leaves a Callback.
To leave a Callback at a busy
co-worker's extension:
1. Call the busy extension.
a) Listen for busy or busy/ring tone.
b) With IntraMail installed, you will hear a voice prompt first.
2. Push
Callback
a) Push
Camp
3. When your busy co-worker becomes free, you hear Intercom ringing.
4. Answer the Intercom ring.
a) The system automatically places a call to your co-worker.
b) Speak to your co-worker when the call goes through.
To clear (cancel) a Callback you have
left:
1. Press .
CLEAR
2. Push
Callback
3. Push Yes to clear callbacks or
a) If you have left callbacks for several extensions, this simultaneously clears all your Callbacks.
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( ), or dial and hang up.
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and stay on the line without hanging up if you want to Camp-On instead.
( ).
Clbk
Cancel to quit the procedure without clearing.
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