Call Waiting / Camp-On; Callback - NEC DS1000 Product Description

Section 3: Features

Call Waiting / Camp-On

Callback

38 N Section 3: Features
To time your call if you have a Manual Call Timer key:
1. Place or answer Intercom or trunk call + Press Manual Call Timer key.
Call Waiting helps busy
extension users know when
they have additional waiting
calls. It also lets callers wait
in line for a busy extension
without being forgotten.
If an extension has more than one caller waiting, they queue on a first-in/first-out basis (FIFO). The
extension will not hear Camp-On beeps for additional waiting calls.
Feature Operation
To Camp-On to a busy extension:
1. Call busy extension + Dial 2 (do not hang up).
If you hang up, the system converts your Camp-On to a Callback.
2. Speak to your co-worker when they answer their Camp-On ring.
With Callback, a user does
not have to repeatedly call a
busy extension back, hoping
to find it idle.
The system services Callback requests as follows:
G Caller at extension A leaves a Callback at extension B.
G When extension B becomes idle, the system rings extension A. This is the Callback ring.
G Once caller A answers the Callback ring, the system rings (formerly busy) extension B.
G As soon as extension B answers, the system sets up an Intercom call between A and B.
An extension user can leave a Callback at many extensions simultaneously. The system processes
the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at
the same extension. The system processes these Callbacks on a first-in/first-out (FIFO) basis.
If an extension user leaves a Callback request and then fails to answer within four rings, the system
cancels the Callback.
Availability: All versions.
With Call Waiting, an extension user may call a busy extension and
wait in line (Camp-On) without hanging up. When the user Camps-
On, the system signals the busy extension with two beeps indicat-
ing the first waiting call. (The busy extension can be on a handset
or Handsfree call.) The beeps periodically repeat while the call
waits. The call goes through when the extension becomes free.
Availability: All versions.
When an extension user calls a busy co-worker, they can leave a
Callback request for a return call.
DS1000/2000 Product Description