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Troubleshooting
PROBLEM
No power
Not working when pressing
any button
Timer record is not working
No live video
No recorded video
DVR keeps rebooting
HDD detection failed
Can't detect your USB flash
drive
Can't view the DVR images
over the network with IE web
browser
Can't play the recorded data
on my DVR
Error Code in "SYSTEM LOG":
1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR
YYY=000
YYY=001- AV087
YYY=002- AV087
YYY=004- AV087
YYY=008- AV087
YYY=003(001+002)
2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL
3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY
4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR
5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK
6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR
7) SYS ERR 07 (including 08, 09, etc.)-XXX #define
SOLUTION
Check power cord connection.
Confirm that there is power from the outlet.
Press any key and then enter the password to exit "Key Lock" mode.
Check if the "TIMER RECORD ENABLE" is set to "YES".
Check the camera's video cable and connections.
Check the monitor's video cable and connections.
Confirm the camera is power supplied.
Check the setting of the camera lens.
Check if the HDD is installed and connected properly.
Make sure the power connector and HDD are connected closely, or change another
suitable HDD.
Change another HDD for testing.
Change another HDD cable for testing.
Make sure HDD "Master", "Slave" mode is correctly set.
Change another USB flash drive to test.
Update the JAVA program.
Update the firmware of the software AP.
There must be at least 8192 images of recorded data for playback to work properly. If not,
your DVR will stop the playback.
For example, if the IPS is set to 30, the recording time should be at least 273 seconds
(8192 images / 30 IPS) for the playback to work properly.
Meaning:
Compression error
Audio chip error
Chip for CH1-4 error
Chip for CH5-8 error
Chip for CH9-12 error
Chip for CH13-16 error
Chips for CH1-4 & CH5-8 error, etc
Buffer is full
Buffer is empty
IDE interface error
Disk scanning error
File system error
HDD error
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