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Troubleshooting
Please refer to the FAQ table below for easy troubleshooting. The table below describes some
typical problems and their solutions. Please consult these guides before contacting your NVR
dealer.
PROBLEM
No power
Not working when selecting any button
Timer record function is not working
No live video
No recorded video
NVR keeps rebooting
HDD detection failed
Can't detect your USB flash drive
Can't view the NVR images over the
network with web browser
This guide is intended as a Quick Set Up and Basic use manual only, please refer to the
user manual on the included CD for all other details.
- Check power cord connection.
- Confirm that there is power from the outlet.
- Ensure that the 19V 2A is connected to the NVR
- Left click on the screen and then enter the password to
exit "Key Lock" mode.
- Check if the "TIMER RECORD ENABLE" is set to
"YES".
- Check the cameras cable and connections.
- Check the monitors cable and connections.
- Ensure you are not in playback mode.
- Ensure that the 48V power supply is connected to
the switch and the 19V 2A is connected to the NVR
- Check if the HDD is installed and connected properly.
- Ensure that the 19V 2A is connected to the NVR
- Ensure that the 19V 2A is connected to the NVR
- Use another USB flash drive to test.
- Ensure it is formatted to FAT32.
- Update the JAVA program
- Ensure you have installed the ActiveX
13
SOLUTION
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