Troubleshooting - Watchguard DVR4ENTPACK Quick Installation Manual

TROUBLE SHOOTING
Please refer to the FAQ table below for easy troubleshooting. The table below describes some
typical problems and also their solutions. Please check here and further FAQ on the included
user manual CD before calling your DVR dealer.
PROBLEM
No power
Not working when pressing any button
Timer record is not working
No live video
No recorded video
DVR keeps rebooting
HDD detection failed
Can't detect your USB flash drive
Can't view the DVR images over the network with
IE web browser
Can't play the recorded data on my DVR
This guide is intended as a Quick Set Up and Basic use manual only, please refer to the
user manual on the included CD for all other details.
SOLUTION
Check power cord connection.
Confirm that there is power from the outlet.
Press any key and then enter the password to
exit "Key Lock" mode.
Check if the "TIMER RECORD ENABLE" is set
to "YES".
Check the camera's video cable and
connections.
Check the monitor's video cable and
connections.
Confirm the camera is power supplied.
Check the setting of the camera lens.
Check if the HDD is installed and connected
properly.
Make sure the power connector and HDD are
connected closely, or change another suitable
HDD.
Change another HDD for testing.
Change another HDD cable for testing.
Make sure HDD "Master", "Slave" mode is
correctly set.
Change another USB flash drive to test.
Update the JAVA program
Update the firmware of the software AP
There must be at least 8192 images of recorded
data for playback to work properly. If not, your
DVR will stop the playback.
For example, if the IPS is set to 30, the recording
time should be at least 273 seconds (8192
images / 30 IPS) for the playback to work
properly.
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