Troubleshooting - Watchguard DVR4ENTPACK7 Quick Installation Manual

TROUBLESHOOTING

Please refer to the FAQ table below for easy troubleshooting. The table below describes some
typical problems and their solutions. Please consult these guides before contacting your DVR
dealer.
PROBLEM
No power
Not working when pressing any button
Timer record function is not working
No live video
No recorded video
DVR keeps rebooting
HDD detection failed
Can't detect your USB flash drive
Can't view the DVR images over the
network with web browser
Can't play the recorded data on my DVR
This guide is intended as a Quick Set Up and Basic use manual only, please refer to the
user manual on the included CD for all other details.
SOLUTION
- Check power cord connection.
- Confirm that there is power from the outlet.
- Ensure that the 12V 3A power supply is connected to
the cameras and the 19V 2A is connected to the DVR
- Press any key and then enter the password to exit
"Key Lock" mode.
- Check if the "TIMER RECORD ENABLE" is set to
"YES".
- Check the camera's video cable and connections.
- Check the monitor's video cable and connections.
- Ensure that the 12V 3A power supply is connected to
the cameras and the 19V 2A is connected to the DVR
- Check if the HDD is installed and connected properly.
- Ensure that the 12V 3A power supply is connected to
the cameras and the 19V 2A is connected to the DVR
- Ensure that the 12V 3A power supply is connected to
the cameras and the 19V 2A is connected to the DVR
- Use another USB flash drive to test.
- Update the JAVA program
- Update the firmware of the software AP
- There must be at least 8192 images of recorded data
for playback to work properly. If not, your DVR will
stop the playback.
- For example, if the IPS is set to 25, the recording time
should be at least 327 seconds (8192 images/25 IPS)
for the playback to work properly.
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