Ethernet Statistics Screen - Cisco 8961 Administration Manual

Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 10-2 Status Messages on the Cisco Unified IP Phone (continued)
Message
Trust List update failed
Trust List updated
Version error
XmlDefault.cnf.xml, or
.cnf.xml corresponding to
the phone device name

Ethernet Statistics Screen

The Ethernet Statistics screen displays information about the phone and network performance.
Table 10-3
To display the Ethernet Statistics screen, follow these steps:
Procedure
Press the Applications button
Step 1
Select Administrator Settings.
Step 2
Select Status.
Step 3
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Description
Updating CTL and ITL files
failed.
The CTL file, the ITL file, or
both files are updated.
The name of the phone load
file is incorrect.
Name of the configuration file. None. This message indicates the name of the configuration file
describes the information that appears in this screen.
Possible Explanation and Action
Phone has CTL and ITL files installed and it failed to update
the new CTL and ITL files.
Possible reasons for failure:
Network failure.
•
TFTP server was down.
•
The new security token used to sign CTL file and the TFTP
•
certificate used to sign ITL file are introduced, but are not
available in the current CTL and ITL files in the phone.
Internal phone failure.
•
Possible solutions:
Check the network connectivity.
•
Check if the TFTP server is active and functioning
•
normally.
If the Transactional Vsam Services (TVS) server is
•
supported on Cisco Unified CM, check if the TVS server is
active and functioning normally.
Verify if the security token and the TFTP server are valid.
•
Manually delete the CTL and ITL files if all the preceding
solutions fail, and reset the phone.
None. This message is informational only.
For more information about the Trust List, see Cisco Unified
Communications Manager Security Guide.
Make sure that the phone load file has the correct name.
for the phone.
.
Status Menu
10-7