Cisco 8961 Administration Manual page 139

Chapter 8 Configuring Features, Templates, Services, and Users
Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description
Call Pickup Allows a user to answer a call that is ringing on a
co-worker's phone by redirecting the call. You can
configure the call pickup feature to support the
following:
You can configure the phone to allows a user to use
one-touch pickup functionality for call pickup
features.
You can configure audio and visual alerts for the
primary line on the phone. These alerts notify the
users that a call is ringing in their pickup group.
Call recording Allows a supervisor to record an active call. The
user might hear a recording audible alert tone
during a call when it is being recorded.
When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP
Phones. The connected parties might also hear an
audible alert tone that indicates the call is secured
and is being recorded.
The intercom feature is disabled when a call is
being monitored or recorded.
When an active call is being monitored or
recorded, you can receive or place intercom calls;
however, if you place an intercom call, the active
call is put on hold, which causes the recording
session to terminate and the monitoring session to
suspend. To resume the monitoring session, the
party whose call is being monitored must resume
the call.
Call Waiting Indicates (and allows users to answer) an incoming
call that rings while on another call. Displays
incoming call information on the phone screen.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Allows users to redirect a call that is ringing
•
on another phone within their pickup group to
their phone.
Allows a user to answer a call that is ringing
•
on a particular directory number.
Allows a user to answer a call that is ringing
•
on a directory number in another group.
Allows a user to answer a call ringing on a
•
phone in another group that is associated with
their own group.
Telephony Features Available for the Cisco Unified IP Phone
Configuration Reference
For more information, go to the
chapter in the Cisco Unified Communications
Manager Features and Services Guide.
For more information, see Cisco Unified
Communications Manager Features and
Services Guide, "Monitoring and Recording"
chapter.
For more information, go to the
"Understanding Directory
in the Cisco Unified Communications
Manager System Guide.
"Call Pickup"
Numbers" chapter
8-7