Cisco 8961 User Manual
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Cisco 8961 User Manual

Cisco 8961 User Manual

User guide for cisco unified communications manager 8.5 (sip)
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Your Phone

This chapter describes the features of the Cisco Unified IP Phones 8961, 9951, and 9971.

Cisco Unified IP Phone 8961

The Cisco Unified IP Phone 8961 provides these features:
• Phone connections
• Footstand
• Phone-display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
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Summary of Contents for Cisco 8961

  • Page 1: Your Phone

    • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 2 Network Network Computer Computer Network Computer Network Computer DC adapter port (DC48V) Computer port (10/100/1000 PC) connection AC-to-DC power supply (optional) Handset connection AC power wall plug (optional) Analog headset connection (headset optional) Network port (10/100/1000 SW) with Anti-theft security lock connector IEEE 802.3af and 802.3at power enabled (lock optional) OL-23119-01...
  • Page 3 USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 4 Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots. Connecting and disconnecting the footstand may require a little more force than you expect. Note OL-23119-01...

  • Page 5: Phone-Display Viewing Angle

    (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 6 12 11 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. OL-23119-01...
  • Page 7 Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 8 Navigation pad and The four-way Navigation pad allows you to scroll through menus, Select button highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item. The Select button is lit (white) when the phone is in power-save mode. Conference button Creates a conference call.
  • Page 9 20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)

  • Page 10: Phone Screen

    Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with a Single Line OL-23119-01...

  • Page 11: Phone With Multiple Lines

    If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call. For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 12 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. Header Displays the date and time, and information (such as phone number) about the selected line.
  • Page 13 New Call softkey. Using the All Calls feature is recommended highly if you have multiple lines on your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)

  • Page 14: Phone Screen Navigation And Item Selection

    Phone Screen Navigation and Item Selection Task Action Example Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed call list. Select an item by number. Press the corresponding number Press 2 to select the second item on the keypad.

  • Page 15: Power Save Mode

    Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)

  • Page 16: Cisco Unified Ip Phone 9951

    Cisco Unified IP Phone 9951 The Cisco Unified IP Phone 9951 provides these features: • Phone connections • Bluetooth • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network.
  • Page 17 Anti-theft security connector (lock optional) IEEE 802.3af and 802.3at power enabled Computer port (10/100/1000 PC) connection 10 Camera pin holes (for Cisco Unified Video Camera) Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 18 Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.
  • Page 19 If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)

  • Page 20: Phone-Display Viewing Angle

    (The Cisco Unified IP Phone 9971 is shown.) Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions: •...
  • Page 21 Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 22 Session buttons Each corresponds with an active call or a call function. Pressing the button takes the default action: • Active calls—Pressing the button takes the default action for an active call. For example, pressing the session button for a ringing call answers the call and pressing the button on a held call resumes the call.
  • Page 23 (on hook). Silences the ringer on the phone if an incoming call is ringing. 15 Messages button Auto-dials your voicemail system (varies by system). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 24 16 Applications button Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. 17 Contacts button Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

  • Page 25: Phone Screen

    The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with a Single Line Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)

  • Page 26: Phone With Multiple Lines

    Line label Displays the line phone information. Header Displays the date and time, and information (such as phone number) about the selected line. Session button label (for Displays information (such as phone number and duration) about a connected call) connected call on the line. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes.
  • Page 27 The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 28 Session label (with Held Call icon) Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session.

  • Page 29: Phone Screen Navigation And Item Selection

    • The selected line is displayed on the phone screen header. • Color of the icon (on the line label) changes to blue. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)

  • Page 30: Power Save Mode

    Power-Save Mode Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your system administrator may have mounted your phone on a wall.

  • Page 31: Cisco Unified Ip Phone 9971

    • Phone-display cleaning • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 32 Network Computer Network Computer OL-23119-01...
  • Page 33 Accessory connector, such as for Microphone port for input from connecting a Cisco Unified IP Phone optional external microphone Expansion Module 7917 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)

  • Page 34: Wireless Connection And Bluetooth

    Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.
  • Page 35 Lift the footstand until the connectors lower slots. snap into the upper slots. Connecting and disconnecting the footstand may require a little more force than you expect. Note Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 36 Phone-Display Viewing Angle The viewing angle of the phone display can be adjusted according to your preference. Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle.
  • Page 37 (for example caller ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 38 Session buttons Each corresponds with an active call or a call function. Pressing the button takes the default action: • Active calls—Pressing the button takes the default action for an active call. For example, pressing the session button for a ringing call answers the call and pressing the button on a held call resumes the call.
  • Page 39 (on hook). Silences the ringer on the phone if an incoming call is ringing. 14 Messages button Auto-dials your voicemail system (varies by system). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 40 15 Applications button Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. 16 Contacts button Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.
  • Page 41 The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with a Single Line Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 42 Header Displays the date and time, and information (such as phone number) about the selected line. Primary line label Displays the primary line phone information. Session label Displays information (such as call status and duration) about active calls associated with the selected line. Calls are displayed in order of the oldest (at the top) to the newest.
  • Page 43 Your Phone Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 44 Header Displays the date and time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.) Session label...
  • Page 45 Select an item using the Press the Select button (at the Highlight the Preferences Select button. center of the Navigation pad). application and press the Select button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 46 Task Action Example Navigate to a submenu. Highlight the menu item and Highlight the Network Setup press the item number on menu, then press 1 to open (A right arrow (>) next to the the keypad. the submenu. menu item indicates that a submenu exists.) Or press the down arrow on the Navigation pad and then press...

  • Page 47: Phone Display Cleaning

    Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders Caution on the phone because they can contaminate phone components and cause failures. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)
  • Page 48 Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees.

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