Cannot Hear Audio Through Headset - Avaya 2050 User Manual

Troubleshooting the Avaya 2050 IP Softphone
• GN Netcom GN2100 Monaural Headset
• GN Netcom GN2115 ST Binaural Headset
• GN Netcom GN2117 ST Monaural Headset
• GN Netcom GN2125 NC Binaural Headset
• GN Netcom GN2220 NC Monaural Headset
• GN Netcom GN2225 NC Binaural Headset
• Avaya Handset
• Avaya Mobility Kit
• Plantronics Audio 910 Headset
• Plantronics Voyager 510 Headset
• Plantronics CS55 Headset
• Plantronics CS50 USB Headset (not available in Europe)
• Plantronics CS60 USB Headset
Potential causes:
• Your USB Headset Adapter does not support the functions listed on
the USB Headset dialog box.
• The USB Headset Adapter has failed to enumerate properly.
Action:
If you suspect faulty enumeration, do the following:
1. Unplug the USB cable from the USB Headset Adapter.
2. Wait one minute.
3. Plug the USB cable into the USB Headset Adapter. This forces the
USB Headset Adapter to re-enumerate.

Cannot hear audio through headset

Ensure that your headset manufacturer matches that of the USB adapter.
Check all jacks and plugs for a loose connection.
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