Avaya 2050 User Manual page 118

Troubleshooting the Avaya 2050 IP Softphone
Description:
These messages indicate that the connection with the communication
server cannot be established. The Avaya 2050 IP Softphone sets a
random retry time, after which it attempts to reconnect. This process
repeats until the Avaya 2050 IP Softphone successfully connects.
The "Connecting..." message appears briefly (or not at all) under the
following conditions:
• The communication server is running and reachable.
• The Avaya 2050 IP Softphone is directed to the correct IP address.
The "Server unreachable" message appears when the
Avaya 2050 IP Softphone encounters a problem contacting the
communication server.
Potential causes:
• Network down
• Computer not connected to the network
• Invalid communication server settings in the Configuration Utility
• Invalid communication server settings in DHCP configuration
• Communication server down
Action:
• Ping another station on the network.
• Ping the communication server.
• Use the Server dialog box in the Settings window to verify the
communication server IP address and port number (for more
information, see
• Verify correct configuration of the communication server. Check for
the following: an available port, an available license, and for correct
security.
118
"Server" on page 84).