Audio Problems - Avaya 2050 User Manual

Troubleshooting the Avaya 2050 IP Softphone
The following message appears:"Service Denied. Reason XXXX ".
Description:
You are not authorized to use the communication server.
Potential causes:
• Invalid HardwareID in the Hardware ID dialog box (see
on page 90)
• Invalid communication server configuration
Action:
• Ensure that your communication server programming is correct.
• Contact your system administrator.

Audio problems

This following sections describe Audio problems:
• "Basic audio operation" on page 122
• "One-way audio" on page 122
• "Broken or choppy speech" on page 123
• "Windows sound plays from the headset" on page 124
• "Advanced audio problems due to network performance" on page 125
Basic audio operation
To verify the physical connection of the USB adapter and headset, as well
as proper Windows audio configuration:
1. Record an audio message.
2. Play the message back using the USB headset.
One-way audio
If you experience problems with one-way only audio:
• Check that your system administrator has programmed the handsfree
option on the communication server.
122
"Hardware ID"