Warranty Information - NTI ST-C5KVM-600 Installation And Operation Manual

NTI EXTENDEX Extenders
Problem
The picture on the monitor
is black and white, rather
than color
A constant vertical wobble
appears down the screen
Monitor sometimes loses
sync, causing it to go
blank for a second or two
Wrong or missing
characters from those
typed
CPU doesn't detect the
keyboard and the mouse
IBM Scroll Point mouse is
not recognized by CPU
Image is not displayed
properly, lacks definition
Models with RS232 Support
No RS232 communication
Models with audio Support
No audio

WARRANTY INFORMATION

The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at (800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at
for information regarding repairs and/or returns. A return authorization number is required for all repairs/returns.
Note: CAT5 connection cable used between NTI XTENDEX Series Local and Remote or any XTENDEX Series products
should not be run underground, outdoors or between buildings.
WARNING: Outdoor or underground runs of CAT5 cable could be dangerous and will void the warranty.
Cause
The video cable was not attached to
the CPU when it was booted.
CAT5 cable is too close to a strong
power source.
•
Electrical power system is very
noisy, particularly the ground.
•
The CAT5 cable is not properly
connected.
The keyboard may be in the wrong
mode.
•
Keyboard cable or mouse cable
are loose or reversed
•
Cat 5 cable is too long
Only one IBM Scroll Point mouse is
connected at either the Local or
Remote unit
Signal is being skewed by the CAT5
cable and not being received correctly
by the monitor .
•
One or more RS232 cables is
loose or disconnected
•
Audio cable is not properly
plugged in
•
Speakers are not plugged in
•
CAT5 cable is not properly
connected
Solution
With the cables all properly connected, reboot the CPU.
Reroute CAT5 cable if possible.
•
Make sure the interconnection cable is not near any
power lines.
•
Check cable connections. Make sure they are snapped-
in properly and completely.
•
Disconnect keyboard at Remote Unit end and reconnect.
•
Reboot the system.
•
Check cable connections
•
Cat 5 cable can be no more than 600 feet in length
•
In order for an IBM Scroll Point mouse to be recognized,
an IBM Scroll Point mouse must be connected at both
the Local and Remote extender units. Otherwise it will
be recognized and work only as a Microsoft Intellimouse.
•
Check the user's manual for the monitor, projector, or
display equipment for an "automatic adjustment" or
"auto-configure". This is most common to LCD type
monitors.
•
Check all RS232 cable connections
•
Check all cable connections
•
Verify speakers are connected and powered
•
Check CAT5 cable connections
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Manual 014 Rev. 8/2/07