Product Support - Dalsa Stop Action 4M30 User Manual

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5.4 Product Support

If there is a problem with your camera, collect the following data
and situation and call your DALSA representative.
Note: You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
Complete Product Model
Number
(e.g. PT-40-04M60...)
Complete Camera S
Number
Your DALSA Agen t or
Acquisition System hardware
(frame grabber, host computer,
light s
Acquisition System software
(version, OS, etc.)
Power supplies and cu rrent
draw
Data rate used
Control signals used in your
application, and their frequency
or sta
Results when you run the gcp
com
Detailed description of problem
enc
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
03-32-10121-09
PRELIMINARY
fax n umber
eri l a
D ealer
ources, etc.)
te (if applicable)
mand
ountered.
519-886-6000
519-886-8023
EXSYNC
MCLK
please attach text received from the camera after initiating
t he co mmand
plea se a ttach descriptio n with as much detail as appropriate
+49-8142-46770 519-886-6000
+49-8142-467746 519-886-8023
4M Stop Action Camera Manual
about your application
BIN
Other _______
DALSA