Product Support - Dalsa 4M30 User Manual

Falcon 4M Camera Manual

5.4 Product Support

If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note: You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
Complete Product Model
Number
(e.g. PT-41-04M60...)
Complete Camera Serial
Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer,
light sources, etc.)
Acquisition System software
(version, OS, etc.)
Power supplies and current
draw
Data rate used
Control signals used in your
application, and their frequency
or state (if applicable)
Results when you run the gcp
command
Detailed description of problem
encountered.
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
Voice:
Fax:
DALSA
fax number
please attach text received from the camera after initiating
the command
please attach description with as much detail as appropriate
North America Europe
519-886-6000 +49-8142-46770
519-886-8023 +49-8142-467746
EXSYNC BIN
MCLK Other _______
Asia
519-886-6000
519-886-8023
67
03-032-20044-01