Product Support - Dalsa P-2 Series User Manual

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6.4 Product Support

If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note: You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
Complete Product Model Number
(e.g. P2-21-xxx40, P2-21-xxx30...)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer, light
sources, etc.)
Acquisition System software
(version, OS, etc.)
Power supplies and current draw
Data rate used
Control signals used in your
application, and their frequency or
state (if applicable)
Results when you run the
get_camera_parameter command
Detailed description of problem
encountered.
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
Voice:
Fax:
03-32-00493-11
fax number
North America
519-886-6000 +49-8142-46770
519-886-8023 +49-8142-467746
EXSYNC BIN
MCLK Other _______
PRIN
please attach description with as
much detail as appropriate
Europe Asia
519-886-6000
519-886-8023
Piranha2 User's Manual
DALSA