Avaya 9608 User Manual page 9

Callout
No.
3 Phone Display: Top
Line
4 Phone Display:
Agent Status Line
5 Phone Display:
Agent Information
Line
6 Call Appearance/
Feature lines
7 Softkeys
8 Quick Touch Panel
9608/9611G and 9621/9641G H.323 Deskphone Call Center User Guide
Name
Message button is also illuminated when you have voice
mail messages waiting.
When the phone is idle, the top line shows the missed call
icon with the number of calls missed, your primary
extension, and the time and date. System messages also
display on the top line.
When you are logged in as an agent, the Status line (below
the top line) shows your current work status; see
status line information and icons
information. Touch Features on the right side of the Status
line to move from the Phone screen to the Features list.
Touch Calls on the right side of the Status line to move from
the Features list to the Phone screen.
The Agent Information line below the Status line shows
information about a call state; see
information line
When the Phone screen is active, the lines below the Status
line show call appearances — for example, information
about an active call, an idle line, or which line has a held or
conference call. Touch a call/line appearance to make or
answer a call. When the Features list is active, the lines
show the call center features you use to do your job, such
as VU Stats, After Call work, etc. Touch a labeled feature
button to enable or disable that feature. The feature buttons
provide access to the Avaya call center system features that
have been administered for your extension. The green LED
next to each feature button indicates if the feature is
currently on or off. If the green light is on, the feature is on.
The feature buttons provide the same features that are
available in the features menu. For more information about
the features menu, see
Quick Touch panel activated at the bottom of the display
(see Setting the Quick Touch
or three call appearance lines show on the display,
depending on how many lines you indicate for the Quick
Touch panel.
The bottom line of the display shows the softkeys applicable
to the information displayed on the screen. Softkey labels
appear directly on the softkeys, which you touch to take the
indicated action. The labels and the actions vary depending
on the current context.
If administered, the Quick Touch panel provides additional
buttons for features and work modes. Note that when
displayed, the Quick Touch panel may overlay some of your
9621G and 9641G buttons and features
Description
on page 35 for
About the agent
on page 36 for information.
Features Menu.
on page 18panel), only two
About
If you have the
May 2011 9