Signing Off As An Agent - Avaya 9608 User Manual

Procedure
1. Enter your Sign In Feature Access Code using the dialpad.
2. Enter your Agent ID using the dialpad.
3. Enter your Agent Password, if applicable.
Result
The top display line now shows your Agent ID and the Agent Status line shows your current
status (Aux Work, etc.). The headset LED is illuminated and the Aux Work feature button is
shown as active/on.

Signing off as an agent

About this task
Depending on how your call center system is administered and how busy the call center is,
the system may override your attempt to sign out. In this case, follow the procedures specified
by your supervisor.
Important:
The agent sign off procedure that follows uses a Feature Access Code (FAC). Depending on
how your call center operation is administered, this particular sign off procedure may not apply.
For example, some call center systems may be administered for Agent sign off using a Feature
Button or softkey. In this case, sign off from the Call Center as you have been trained to do by
your supervisor.
Procedure
Enter your Sign Off Feature Access Code (FAC) using the dialpad.
Result
The top display line no longer shows your Agent ID and the Agent Status line shows your
current status as Logged/Signed Out.
9608/9611G and 9621/9641G H.323 Deskphone Call Center User Guide
Signing off as an agent
May 2011 21