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Avaya 9608 Using Manual

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See also: Administrator's Manual , Using Manual
Using Avaya 9608/9608G/9611G IP
Deskphones H.323
Release 6.6
Issue 1
May 2015

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Summary of Contents for Avaya 9608

  • Page 1 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Release 6.6 Issue 1 May 2015...
  • Page 2 Avaya can be a criminal, as well as a civil offense available to Avaya customers and other parties through the Avaya under the applicable law.
  • Page 3 Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by...
  • Page 4 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Trademarks All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and...

  • Page 5: Table Of Contents

    Calling a person from the contacts list ................. 26 Calling a person from the call history .................. 26 Making a call using edit dialing .................. 27 Calling a person from the directory May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 6 Logging into your voice mail Chapter 11: Customizing your phone...................  44 ......................... 44 Options & Settings .........................  44 Call Settings ................ 44 Setting Go to Phone Screen on Calling Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...
  • Page 7 Turning automatic gain control on or off ................ 55 Selecting handset audio equalization .......... 56 Activating EC500 for simultaneous ringing on multiple phones .................. 56 Enabling and disabling the call timer May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 8: Chapter 1: Introduction

    This document describes how to use product features and capabilities. Intended audience This document is intended for people who want to learn how to use product features and capabilities. Related resources Documentation See the following related documents at http://support.avaya.com. Document Title Use this document to: Audience number Implementing 16–603603...

  • Page 9: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...
  • Page 10 Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 11: Chapter 2: Setting Up The Deskphone

    Chapter 2: Setting up the deskphone Physical layout May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 12 You can use the USB port for login and as a picture source for screensaver.You can also recharge some battery-powered devices by connecting the device to the USB port.Note: The 9608 and 9608G models do not have a USB port. Message...
  • Page 13 When you press Contacts, the Phone screen displays the entries in your contact list. Home When you press Home, you gain access to the Avaya Menu to configure options and settings, access the browser and or any applications available to you, log out, or view network information.

  • Page 14: Deskphone Stand

    Login Mode. Use the right or left navigation arrow to indicate whether you are a visiting user of this deskphone (Visiting User) or not (Default). 5. Press Enter or OK. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 15: Logging Out Of Your Deskphone

    6. Scroll left or right to select the expected amount of time from 1 to 12 hours that you might use this deskphone. You can log out as a guest at any time despite the duration that you select. 7. Press Enter or press OK. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 16: Chapter 3: Navigation

    Menu options The following image shows the menu options that are available to you to view the current settings and configure the required parameters on the Avaya 9608 and 9611 IP deskphones. Home Page Go to Phone...

  • Page 17: Accessing The Features Screen

    Call pickup Calling Party Number Blocking CPN Block Calling Party Number Unblocing CPN Unblock Dial Intercom Dial Icom Directed Call Pickup Dir Pickup EC500 EC500 Table continues… May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 18 Your phone displays the personalized label instead of the feature abbreviations if you have added personalized labels for any of the features. Related Links Accessing the Features screen on page 17 Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 19: Chapter 4: Administered Options

    For an incoming call, you can set the ringing tone on the wireless headset instead of the speaker of the deskphone. Note: This feature is available only if your administrator has configured the feature for your deskphone. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 20: Browser

    For more information, contact your administrator. Gain access to the browser through Avaya Menu. If you do not see the Browser option on Avaya Menu, Web applications are not available for your deskphone.

  • Page 21: Adding Contacts From An External File To Your Contacts List

    One way to ensure that the file is in the proper format is to export your the contacts list of your deskphone to your USB device, which automatically creates a formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the ®...

  • Page 22: Copying Your Contacts List To A Usb Flash Drive

    2. Scroll down to Use contacts file while present. 3. Press Select or OK. 4. Press OK to gain access to the contacts list on your USB flash drive. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 23: Using Pictures From Your Usb Device As A Screensaver

    “times out” after the administered idle period. Note: If you disconnect the USB device from the deskphone, the standard screensaver replaces your pictures after the designated idle period. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 24: Chapter 5: Call Handling

    • To automatically display the Phone screen when you receive an incoming call, set the Phone Screen on Ringing option to Yes. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 25: Making Calls

    Use the dialpad keys to enter the first few letters of the name, and the screen displays the first match in your list. Procedure 1. Press Contacts. 2. Select the person or primary number that you want to call. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 26: Calling A Person From The Call History

    2. To edit the number, press Bksp to erase the previous character, one character at a time. To remove the entire number, press Clear. 3. Press Call or OK. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 27: Calling A Person From The Directory

    Press Clear to erase all dialed digits and enter a new number. Note: You can clear a number by using the backspace button only if you have enabled the Edit Dialing feature on your deskphone. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 28: Making A Call Using A Click To Dial Link

    If a call is on mute and you switch between the handset, headset, or speakerphone, the mute is turned off. When you mute the call, the Mute button light is on and the top line displays the Mute icon. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 29: Putting A Call On Hold

    The phone might display a hold timer when you put a call on hold. For more information, Configuring call timers on page 46. 4. Press Resume or the line button of the held call to retrieve the call. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 30: About Forwarding Calls

    Procedure 1. Gain access to the Features screen. 2. Scroll to choose Send All Calls. 3. Press Select or the corresponding line button to activate the feature. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...
  • Page 31 Making calls Related Links About forwarding calls on page 30 May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 32: Chapter 6: Call History

    To log/not log bridged calls, see Turning off call history on page 33. 4. To return to the list view, press Back . Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 33: Adding An Entry From The Call History To Your Contacts List

    Use this task to turn History on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call history log. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 34 • To turn off logging the bridged lines, select Log Bridged Calls. 4. Press Change or OK to turn call history logging on or off. 5. Press Save. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 35: Chapter 7: Contacts

    • If the characters are on the same key, pause before entering the next character. • To enter a space, press 0. • Enter remaining letters or numbers. • To delete the last character, press the Bksp softkey. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 36: Deleting A Contact

    3. Press More > Edit or Details > Edit. 4. Choose the field you want to edit. 5. Use the dial pad and softkeys to change the contact information. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 37: Viewing The Details For A Contact

    3. Press Call to call the person or press More then Edit to edit contact information. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 38: Chapter 8: Conferences

    Use this task to add a person that you have put on hold to a conference call. Procedure 1. From the Phone screen, select your active call. 2. Press Conf, or press Add if you are already in a conference. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 39: Dropping A Person From A Conference Call

    The deskphone drops the last added person from the conference. Putting a conference call on hold About this task When you put a conference call on hold, the other parties can still talk to each other. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 40: Muting A Person On A Conference Call

    1. From the Phone screen, select the line of the person you want to mute during a conference call. 2. Press Details. 3. Press Silence. 4. Press Silence again to take the person off mute. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 41: Chapter 9: Using Bridged Call Appearances

    Procedure 1. Select the bridged line you want to use. 2. Press OK to get a dial tone. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 42: Joining A Call On A Bridged Line

    • Delayed: The deskphone plays an alerting melody after a delay if you do not answer a call on the bridged appearance. Your administrator can configure the delay. • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 43: Chapter 10: Using Voicemail

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 44: Chapter 11: Customizing Your Phone

    You can configure the Go to Phone Screen on Calling option to Yes to automatically display the Phone screen when you make a call. Procedure 1. Press Home. 2. Press Home. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 45: Setting Go To Phone Screen On Ringing

    Procedure 1. Press Home. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 46: Displaying Call Timers

    Configuring visual alerts About this task Use this task to cause the LED in the top right corner of the phone to flash when the deskphone gets incoming calls. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 47: Setting The Audio Path

    5. Press Select or OK. 6. Select Pair Contacts to Calls. 7. Press Change or OK to change the setting to On or Off. 8. Press Save. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 48: Setting Dialing Options

    • Switchhook and Alerts: Every 5 seconds the phone plays an alert tone in the headset on an incoming call. Both switch-hook buttons of the headset and the phone work for an incoming call. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 49: Application Settings

    4. Navigate to Log Bridged Calls. The phones sets the option to No by default. Press Change to change the setting to Yes. 5. Press Save to save the change. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 50: Personalizing Labels

    Procedure 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module and proceed to Step 10. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 51: Screen & Sound Options

    6. Press Select or OK. 7. Select Brightness or Contrast. Note: Contrast adjustment applies only to the 9608 IP deskphone and button modules attached to a deskphone with a colour display screen. 8. Press Change or OK. 9. Select Phone or an attached button module.

  • Page 52: Turning Error Tones On Or Off

    If you set the screen width to Half, the Text size option would not be available. In this case, if you prefer a split screen, you must turn off large text. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

  • Page 53: Setting The Phone Screen Width

    Press OK to listen to selected ring tone again. Press Change to move from one ring tone to the next. 9. Press Save to make save your selection. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 54: Changing The Display Language

    Avaya Menu. Likewise, if administered, you can restore your data files to the previous settings using the manual restore option.

  • Page 55: Turning Automatic Gain Control On Or Off

    For most people, this option is irrelevant. For certain people with hearing difficulties, however, this option can change the audio characteristics of the deskphone and make it easier to hear the far end. Procedure 1. Press Avaya Menu. 2. Press Home. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 56: Activating Ec500 For Simultaneous Ringing On Multiple Phones

    The screen displays the timer on the Status Line that is the second from the top and increases each second until 59:59 is reached, at which point the timer stops. 2. Press the Timer Off softkey to stop the timer. Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...
  • Page 57 Enabling and disabling the call timer This action also changes the softkey label back to Timer On. The timer is removed from the display five seconds after you turn the timer off. May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 58 ..............17 click to dial feature table .................17 making a call using ............flash drives ................20 Conference calls forwarding about ................38 a call ................dropping a participant ........... Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...
  • Page 59 Restore data files ..............54 Ring Pattern changing ............... making a call ................25 memory sticks ..............20 menu ..................16 messages Screensaver about ................19 from USB pictures ............Messages screen width May 2015 Using Avaya 9608/9608G/9611G IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 60 ..........pictures ................. USB flash drives working with ..............20 videos ..................Visual Alerts configuring ..............Voice mail, logging in ............43 Wireless headset ..............Using Avaya 9608/9608G/9611G IP Deskphones H.323 May 2015 Comments on this document? infodev@avaya.com...

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