Chapter 1: Introduction To The Avaya Call Center Agent Deskphones; 9621G And 9641G Buttons And Features - Avaya 9608 User Manual

Chapter 1: Introduction to the Avaya Call
The 9608, 9611G, 9621G, and 9641G are multiline deskphones that can be used in a standard
office environment or with Avaya Call Center 3.0 (or later releases). The 9621G and 9641G
are touch–based phones with a color display. The 9611G and 9608 are button-based phones;
the 9611G has a color display while the 9608 has a monochrome display. The 9641, 9608, and
9611G models allow a dual headset adapter to be connected so that two persons can listen in
on calls, and one or more button modules can also be attached to these models to extend call
appearances and/or features. Additionally, the 9641G has an optional faceplate designed
specifically for using this model in a call center. For an agent, these deskphones put convenient
features and capabilities at your fingertips, including a Phone Screen to view and manage your
calls, and icons indicating agent status, call states, feature status, queued calls, and missed
calls. Designated feature buttons let you change your agent work mode or status with one
touch.
Not all functions and features described in this user guide may be available on your deskphone
or applicable to the way your call center operates. If you find that a function or feature is not
available, contact your supervisor or system administrator.
Important:
This guide describes only the features and operation of the 9608, 9611G, 9621G, and 9641G
deskphones in a call center environment. Standard office deskphone operation and features
like placing calls, reviewing call history, conference calling, and modifying deskphone
options and settings for your personal preferences are covered in separate user guides.
Depending on which deskphone model you have see either the Avaya one-X
H.323 9608/9611G User Guide (Document Number 16–603593) or the Avaya one-X
Deskphone H.323 9621G/9641G User Guide (Document Number 16–603594), available on
the Avaya Support Site http://avaya.support.com.

9621G and 9641G buttons and features

9608/9611G and 9621/9641G H.323 Deskphone Call Center User Guide
Center Agent Deskphones
™
Deskphone
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