Changing Existing Greetings - Avaya 9608 User Manual

Setting Up and Using Recorded Agent Greetings
5. Press Record.
6. Speak your greeting (up to ten seconds) into the headset or speaker (whichever
7. Choose one of the following options:
8. If the default greeting type shown (Auto Answer with a Match Criterion of "All Calls")
9. On the Type line, use the Right Arrow to cycle consecutively through the available
10. To change the match criteria for the greeting type, press the line button on which
11. Press the line button on which "String to match" appears and press More. Use the
12. Press Done, and then press Save on the Greetings Summary screen.

Changing existing greetings

You can change an existing greeting in any or all of the following ways:
• You can edit a greeting's label.
• You can re-record a greeting without changing any other part of it.
• You can edit the greeting Type, Match Criteria, and/or String to Match.
• You can delete the entire greeting and any associated data.
To change any part of a greeting, press Home, select Greetings, and then select the greeting
you want to change or remove, as described in
32 9608/9611G and 9621/9641G H.323 Deskphone Call Center User Guide
device is active) then press Stop.
• To listen to the greeting, press Play.
• To replace the greeting, press Restart and repeat the previous step.
• To save the greeting, press Done and proceed to the next step.
• To delete the greeting without saving it, press Cancel.
is correct, proceed to the last step. To change the greeting type, press the line button
for the line on which Type appears to display the Greetings Type Selection screen
and proceed to the next step.
types or the Left Arrow to cycle back through the types. Notice that the Match
Criteria value below the type may change to correspond with the type currently
displayed.
Match Criteria appears, then use the Right Arrow to cycle consecutively through
the available criteria or the Left Arrow to cycle back through the types.
dialpad to enter a number sequence that should be matched. For example, if you
serve two customers with the telephone numbers 732–842–1111 and 732–842–
2222, you can enter just the last four digits of those numbers as the string to match
for their respective greetings. After entering the string, press More again to return
to the Type Selection screen.
Comments? infodev@avaya.com
Adding an agent greeting using a touch-based
May 2011