Changing Agent Work Mode Or Status - Avaya 9608 User Manual

ACW
Available
Logged
Out
See About status line information and icons
on page 36for how to interpret upper line displays. See also
and Status alerting
while signed in as an agent.

Changing agent work mode or status

Press or touch the line or feature button assigned to the work mode or work state to which
you want to change. Alternately, access the Features menu screen and select the desired
work mode/state. The associated LED flashes to indicate you are transitioning into the
work mode or state you chose, then is steadily lit when the selected work mode or status
is active.
9608/9611G and 9621/9641G H.323 Deskphone Call Center User Guide
The deskphone may automatically put you into an ACW (After Call Work) state
after you complete each call. If you were in Manual-In mode before the call you
must re-enter a Manual-In mode to accept another call. Switch to ACW to
perform after call work, such as completing a call-related form.
This state is automatically assigned when you are not on an active call for both
Auto-In and Manual-In modes.
This state is automatically assigned when the deskphone is administered as a
call center phone but no agent sign-in has occurred. If you sign out as an agent
but do not log off the deskphone, this status is also assigned.
on page 16 for information on the icons and button LEDs you might see
About agent work modes and states
on page 35 and About the agent information line
Call center work icons on page 14
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