Avaya 9608 User Manual page 13

9 Message
10 Navigation Arrows
10 OK
11 Calls/Features
12 Contacts
13 History
14 Home
15 Volume
16 Mute
17 Dual Headset
Adapter
18 Speaker On/Off
19 Headset On/Off
9608/9611G and 9621/9641G H.323 Deskphone Call Center User Guide
Name
Press the Message button to connect directly to your
voicemail system.
A scroll bar appears on the right side of the display area
when there is more information than can be displayed.
Press the up or down navigation arrows on the scroll bar to
scroll through lists in that direction. Press the right or left
navigation arrows to navigate between different views of an
application, to move between the Calls screen and the
Features menu, to move the cursor during text input, or to
move between option choices, for example, when working
in a greetings screen.
Press the OK button for a shortcut to an action. For
example, when you select a call log entry, pressing OK dials
the number.
Press Calls to move from the Features list to the Phone
screen. Press Features to move from the Phone screen to
the Features list. Pressing the Phone button on the phone
also displays the Phone screen.
Press the Contacts button to view the entries in your
contact list.
Press the History button to view a list of your outgoing,
incoming, and missed calls. The icon on the History button
is illuminated when you have missed calls. DAC calls (direct
agent calls) will show on your log but call center calls will
not.
Press the Home button to access the Avaya menu. The
Avaya Menu screen provides options that allow you to set
up or modify call center greetings, customize phone
settings, configure call history logging, select the display
language, view network information, and log the telephone
extension out.
Press + or - on the Volume button while active on the
headset to adjust the volume. To adjust the volume of the
ringer, press + or - on the volume button while the headset
is inactive.
Press the Mute button to mute a call in progress. To take a
call off mute, press Mute again.
An adjunct device vailable on the 9608 deskphone to allow
more than one person to listen in on a call.
Illuminates when the Speakerphone is active.
Illuminates when a Headset is active.
9608 and 9611G buttons and features
Description
May 2011 13