Chapter 2: About Logging In/Out And Signing In/Out As An Agent; Logging In To Your Telephone Extension - Avaya 9608 User Manual

Chapter 2: About logging in/out and signing
Call center agents have two types of logins:
• one for the telephone extension itself (login), and
• one that identifies you as a call center agent (sign in.)
To sign in as an agent, you must first log in to the deskphone itself unless the deskphone is
already logged in. To log out from your telephone extension, you must first sign off as an agent.
If you share a deskphone with another agent, you may be instructed to just sign in and sign
off as an agent, leaving the deskphone logged in at all times to preserve call center information.
There are different ways to sign in and out as an agent, depending on how your call center
system is administered:
• using a Feature Access Code (FAC) provided by your supervisor, or
• using a Feature button labeled Sign In or Sign Out,
• using a Feature button labeled Login or Logout,
• using another Feature Button, softkey, autodial button, or abbreviated dial button
designated by the system administrator for agent sign in and sign out.
Your supervisor will explain the proper agent sign in/out procedures for your call center
environment, which may not be the same as the procedures provided in this chapter. In all
cases, follow the Agent sign in/out procedures your supervisor provides.

Logging in to your telephone extension

About this task
Before you can sign in as an agent, you must log in to your telephone extension if you have
not already done so. Log in from the initial screen when it prompts you for your extension.
Procedure
1. Enter your extension.
2. If you have a touch-based deskphone, touch Enter. If you have a button-based
9608/9611G and 9621/9641G H.323 Deskphone Call Center User Guide
in/out as an agent
deskphone, press Enter or OK.
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