Cisco 7945G Administration Manual page 139

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description
Error update locale One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
Failed The phone attempted an 802.1X
transaction but authentication failed.
File auth error An error occurred when the phone tried
to validate the signature of a signed file.
This message includes the name of the
file that failed.
File not found The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
IP address released The phone has been configured to release
its IP address.
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17755-01
Possible Explanation and Action
From Cisco Unified Operating System Administration,
check that the following files are located within the
subdirectories in TFTP File Management:
• Located in subdirectory with same name as network
locale:
– tones.xml
• Located in subdirectory with same name as user locale:
glyphs.xml
–
kate.xml
–
dictionary.xml
–
Authentication typically fails because of one of the
following:
No shared secret is configured in the phone or
•
authentication server
The shared secret configured in the phone and the
•
authentication server do not match
Phone has not been configured in the authentication
•
server
The file is corrupted. If the file is a phone configuration
•
file, delete the phone from the
Cisco Unified Communications Manager database
using Cisco Unified Communications Manager
Administration. Then add the phone back to the
Cisco Unified Communications Manager database
using Cisco Unified Communications Manager
Administration.
• There is a problem with the CTL file and the key for the
server from which files are obtained is bad. In this case,
run the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in this
file.
From Cisco Unified Operating System Administration,
make sure that the phone load file is listed in TFTP File
Management.
The phone remains idle until it is power cycled or you reset
the DHCP address. See the
section on page 4-5 section for details.
Status Menu
"Network Configuration Menu"
7-5