General Fax Problems - HP CC487-91209 Fax Manual

The product is not displaying the fax menus.
Cause
LAN fax is enabled.

General fax problems

Problem
Fax failed to send.
An "Out of Memory" status message
appears on the status message bar.
Print quality of a photo is poor or prints
as a gray box.
Pressed the Cancel button on the
product keyboard to cancel a fax
transmission and the fax was still sent.
No Phone Book button appears.
Not able to locate the Fax settings in
HP Web Jetadmin.
The header is being appended to the
top of the page when I have overlay
enabled.
Have a mix of names and numbers in
the recipients box.
My one page fax prints as two pages.
Document stops feeding in the middle
of faxing.
The volume for sounds coming from the
fax accessory is too high or too low.
44 Chapter 2 HP Color LaserJet CM3530 MFP Series
Solution
This is normal operation. When the HP Digital Sending
Software enables LAN fax, the analog fax is disabled and the
fax menu, which is used for the analog fax only, does not
open.
Cause
JBIG is enabled and receiving fax does
not have JBIG capability.
The product storage disk is full.
Wrong Page Content mode setting.
Cancellation takes place after making a
selection in the cancellation menu
(displayed after pressing red
button) and acknowledging with OK.
The Phone Book feature has not been
enabled.
Fax settings in HP Web Jetadmin are
located under the device's status page
drop-down menu.
The fax will append the overlay header
to the top of a page when overlay is set,
when the fax has been forwarded.
This is normal for both names and
numbers to appear, depending on
where they are from, the phone book
lists names, and all other databases list
numbers.
The fax header is being appended to
the top of the fax, pushing text to a
second page.
There might be a jam in the ADF.
The volume setting needs to be
adjusted.
Solution
Set JBIG off.
Delete some files from the disk, see the
product user guide for information about
managing the disk.
Try setting the Optimize Text/Picture
option to Photograph.
Cancel faxes using the fax menu, see
Fax feature screen on page
Stop
Use the HP MFP Digital Sending
Software Configuration utility to enable
the phone book feature.
Select Digital Sending and Fax from the
drop-down menu. For more information,
see HP Web Jetadmin on page
This is normal operation.
Normal, no action required.
If you want your one page fax to print
on one page, set the overlay header to
overlay mode.
If there is a jam, see the product user
guide for instructions on clearing jams.
Set the ringer volume on page 27
See
for information about changing the
sound volume settings.
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ENWW