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HP CC487-91209 Fax Manual

Laserjet analog fax accessory
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ANALOG FAX ACCESSORY 500
Fax Guide

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Table of Contents
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  Summary of Contents for HP CC487-91209

  • Page 1 ANALOG FAX ACCESSORY 500 Fax Guide...
  • Page 3 HP LaserJet Analog Fax Accessory 500 Fax Guide...
  • Page 4 It is strictly forbidden by law in most countries/regions to connect The only warranties for HP products and nonapproved telecommunications services are set forth in the express equipment (fax machines) to public warranty statements accompanying such telephone networks.
  • Page 5: Table Of Contents

    Parts included with the fax accessory ....................4 2 HP Color LaserJet CM3530 MFP Series ......................5 Install the fax accessory in the HP Color LaserJet CM3530 MFP Series ..........6 Connect the fax accessory to a phone line ..................11 Verify fax operation ..........................
  • Page 6 Set the JBIG compression mode ............20 Change the sharpness setting ............20 Change the background setting ............20 Change the light/dark setting ............21 Activate Fax Number Speed Dial Matching ........21 Set the error correction mode ............21 Set billing codes ................
  • Page 7 DSS fax phone book search ................38 Cancel a fax ........................39 Create or delete speed dial lists ..................39 Create a speed dial list ..................39 Delete a speed dial list ..................39 Delete a single number from the speed dial list ..........40 Add a number to an existing speed dial list ............
  • Page 8 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series ..........................57 Install the fax accessory ........................58 Install the fax accessory in the HP Color LaserJet CM4540 ..........
  • Page 9 Content orientation ................87 Original size ..................88 Image adjustment ................88 Optimize text/picture ................. 89 Job build ................... 89 Blank page suppression ..............90 Billing codes ...................... 90 Set billing codes ................90 Receive fax settings ......................91 Fax receive setup ....................91 Set the ringer volume ...............
  • Page 10 Fax feature screen ......................103 Status message bar ......................104 Send a fax ........................104 Send a fax by entering numbers manually ............105 Send a fax using speed dial ................106 Search a speed-dial list by name ..............106 Send a fax by using fax address book numbers ..........
  • Page 11 Blocked fax list report ..................127 Speed dial list report ..................127 Fax call report ....................127 Clear the fax activity log .................. 127 Service settings ....................... 127 Settings in the Troubleshooting menu ............. 127 Settings in the Resets menu ................128 Firmware upgrades ......................
  • Page 12 ENWW...
  • Page 13: Overview

    Overview Introduction ● HP LaserJet Analog Fax Accessory 500 features ● Parts included with the fax accessory ● ENWW...
  • Page 14: Introduction

    Introduction The HP LaserJet Analog Fax Accessory 500 enables the HP multifunction product (MFP) to function as a standalone analog fax machine. For more information, see www.hp.com/go/ ljanalogfaxaccessory500_manuals. This guide describes the fax functions of this product and provides information on product specifications and regulatory information.
  • Page 15: Hp Laserjet Analog Fax Accessory 500 Features

    HP MFP Digital Sending Software ● Security features Fax-printing schedule ● PIN for fax printing and fax forwarding (HP Color ● LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color...
  • Page 16: Parts Included With The Fax Accessory

    Parts included with the fax accessory The following components are included with the fax accessory: Fax accessory card ● Fax guide (this document) (on CD) ● Send Fax Driver and Send Fax Driver Guide (on CD) ● Phone cord(s) (cords vary depending on the country/region) ●...
  • Page 17: Hp Color Laserjet Cm3530 Mfp Series

    HP Color LaserJet CM3530 MFP Series Install the fax accessory in the HP Color LaserJet CM3530 MFP Series ● Connect the fax accessory to a phone line ● Verify fax operation ● Required fax settings ● Remote fax configuration ●...
  • Page 18: Install The Fax Accessory In The Hp Color Laserjet Cm3530 Mfp Series

    Install the fax accessory in the HP Color LaserJet CM3530 MFP Series Turn the product off. Disconnect all power and interface cables. NOTE: This illustration might not show all the cables. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 19 2) Hold the metal frame of the formatter in your hand. Avoid touching components on the formatter board or the fax accessory card. ENWW Install the fax accessory in the HP Color LaserJet CM3530 MFP Series...
  • Page 20 Press down so the fax-accessory is securely seated in the support. Verify that the telephone connector on the fax accessory aligns with the opening on the metal frame of the formatter. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 21 Tighten the thumb screws. NOTE: To prevent damage to the formatter board, ensure the formatter board is aligned in the tracks at the top and the bottom of the opening. ENWW Install the fax accessory in the HP Color LaserJet CM3530 MFP Series...
  • Page 22 Reconnect the power cable and interface cables, and turn the product on. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 23: Connect The Fax Accessory To A Phone Line

    Be sure to connect the phone line to the fax accessory port, which is located in the center of the fax card. Do not connect the phone line to the HP Jetdirect port, which is nearer the bottom of the formatter.
  • Page 24: Fax Setup Menu

    Only one fax feature, either LAN fax or analog fax, can be enabled at a time. The fax icon displays for either fax feature. If you wish to use analog fax when LAN fax is enabled, use the HP MFP Digital Sending Software Configuration Utility to disable LAN fax. Set or verify the date and time The date and time setting for the fax accessory is the same value as the product date and time setting.
  • Page 25: Set The Fax Header

    On the control panel, scroll to and touch the Administration icon to open the Administration menu. Scroll to and touch Initial Setup to display the setup settings menu. Touch Fax Setup to display the Fax Setup menu and touch Required Settings.
  • Page 26: Remote Fax Configuration

    Because the product contains an embedded Web server (EWS), you can configure the fax accessory across the Web by using either a Web browser or HP Web Jetadmin (WJA). In addition, you can configure the fax accessory across the network with a network-connected computer by using the HP MFP Digital Sending Software Configuration Utility (DSS).
  • Page 27 In addition to configuring a single product, you can also configure multiple devices. For more information about the HP MFP Digital Sending Software Configuration Utility, see the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide.
  • Page 28: Fax Settings

    Touch Dialing Mode to see the dialing mode settings. Touch Tone (default) to set the fax for tone dialing, or touch Pulse to set the fax for pulse dialing. Touch Save. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 29: Set The Redial Interval

    Set the redial interval The redial interval setting selects the number of minutes between retries if the number dialed is busy or not answering. Busy can also indicate a communication error. NOTE: You might observe a redial message on the control panel when both the Redial-on-Busy, Redial-on-No-Answer, and Redial-on-Error settings are set to off.
  • Page 30: Set The Dial Tone Detection

    This prefix number is automatically added to all phone numbers when dialed. NOTE: You might need a pause between the prefix and the phone number. To insert a 2–second pause, enter a comma (,). Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 31: General Fax Settings

    On the control panel, scroll to and touch the Administration icon to open the Administration menu. Scroll to touch Initial Setup to open the initial setup menu. Touch Fax Setup to open the fax setup menu. Touch Fax Send Settings and use the down arrow key to scroll to Dialing Prefix to see the...
  • Page 32: Set The Jbig Compression Mode

    Options. Scroll to and touch Image Adjustment. Under the Background Cleanup heading, touch the left arrow or touch the right arrow to change the background setting. Touch to accept the setting. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 33: Change The Light/Dark Setting

    Change the light/dark setting The light/dark setting adjusts how light or dark the transmitted image appears on the recipient fax machine. Adjusting the light/dark setting can increase resolution which also increases transmission time. On the control panel, touch the icon to display the Fax screen. Scroll to and touch More Options.
  • Page 34: Default Job Options

    NOTE: The default resolution setting is a lower dpi than previous product model default resolution settings. For example, previous product models had a default resolution of FINE (200 x 200 dpi). Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 35: Original Sides

    NOTE: The higher the resolution, the longer the transmission time required. On the control panel, scroll to and touch the Administration icon to open the Administration menu. Touch Default Job Options. Touch Default Fax Options. Scroll to and touch Send. Touch Resolution to see the resolution settings.
  • Page 36: Content Orientation

    From the Home screen, scroll to and touch the Administration button. Open the following menus: Fax Settings ● Fax Send Settings ● Default Job Options ● Original Size ● Touch one of the following options: Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 37: Image Adjustment

    Any size (default) ● Letter (8.5x11) ● Mixed Letter/Legal ● Legal (8.5 x 14) ● Executive (7.25 x 10.5) ● Statement (8.5 x 5.5) ● Oficio (8.5 x 13) ● A4 (210x297 mm) ● A5 (148x210 mm) ● B5 (257x182 mm) ●...
  • Page 38: Job Build

    Use the Blank page suppression feature to prevent blank pages in a fax from being printed. From the Home screen, scroll to and touch the Administration button. Open the following menus: Fax Settings ● Fax Send Settings ● Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 39: Receive Fax Settings

    Default Job Options ● Blank Page Suppression ● Touch one of the following options: Disabled (default) ● Enabled ● Touch the Save button. Receive fax settings Use the Fax Receive Setup menu to configure the following features: Fax receive setup ●...
  • Page 40: Block Incoming Faxes

    If you do not have a PIN, you will be prompted to create one. NOTE: Always save your PIN in a secure place. If you loose your PIN, you must contact HP Service Support for information on how to reset the PIN. For more information, see Customer support on page 131.
  • Page 41: Remove Numbers From The Blocked-Fax List

    Remove numbers from the blocked-fax list On the control panel, scroll to and touch the Administration icon to open the Administration menu. Scroll to and touch Initial Setup. Touch Setup. Scroll to and touch Fax Receive Settings. Scroll to and touch Blocked Fax Numbers to open the blocked fax menu.
  • Page 42: Default Job Options

    Administration menu. Touch Default Job Options and then Default Fax Options. Touch Fax Receive to see the Fax Receive setting. Touch Stamp Received Faxes to see the settings. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 43: Set Fit-To-Page

    Touch Disabled (default) to disable the stamp, or touch Enabled to enable the stamp. Touch Save. Set fit-to-page When selecting a page size to print a fax, the product determines the closest page size that matches the intended size from sizes available in the product. If the fit-to-page setting is enabled and the received image is larger than that page size, the product attempts to scale the image to fit the page.
  • Page 44: Archive Faxes

    Touch Default Job Options to display the Default Job Options menu. Touch Default Fax Options to display the Default Fax Options menu. Touch Fax Receive to display the Fax Receive screen. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 45 Touch Fax Forwarding to display the PIN screen. Using the keypad, type the PIN (at least four digits), and then touch to display the Fax Forwarding screen. Touch Forwarding. Touch Custom and touch Save to display the Set Fax Forwarding screen. Touch Forward to Number to display the Forward to Number screen.
  • Page 46: Use Fax

    Touch to access additional Fax Settings for current job Press for Details of Selected Recipient Press to Delete Selected Recipient from List Recipient List Recipient Number Entry Box - Touch for keyboard or enter from control panel keypad Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 47: Send A Fax

    Enter numbers manually. ● Enter numbers using speed dial. ● Enter numbers using the phone book (available only if HP MFP Digital Sending Software ● Configuration Utility is installed and the phone book has been populated). NOTE: For online information about sending a fax, touch...
  • Page 48 This allows you to send another fax using the same settings. If you press No, the settings are cleared (returned to their default values) and the product home screen displays. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 49: Send A Fax Using Speed Dial

    Send a fax by using phone book numbers The fax phone book feature is available when the product is configured to use the HP MFP Digital Sending Configuration software. If the product has not been configured for use with this software, the Phone Book button will not display.
  • Page 50: Dss Fax Phone Book Search

    Use the fax phone book search feature to complete a name search of the fax phone book that is supplied through the Digital Sending Service (DSS) and the Address Book Manager (ABM). Check the HP Web site to determine if firmware updates are available for your product. NOTE: If you are not using DSS, the fax phone book does not appear on the product display.
  • Page 51: Cancel A Fax

    Cancel a fax Press the red Stop button on the control panel. The Job Status screen opens. NOTE: A short delay might occur before the job displays in the list of jobs on the Job Status screen after the fax job has finished scanning. Touch the drop-down menu, and touch the Outgoing faxes option.
  • Page 52: Delete A Single Number From The Speed Dial List

    Voice Calls are not included in the Fax Activity Log by default. Only the final attempt is listed in the Fax Activity Log. For more information, see Print the fax activity log on page Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 53: T.30 Report

    This procedure describes how to change your existing PIN. CAUTION: Always save your PIN in a secure place. If you lose your PIN, you must contact HP Service Support for information about how to reset the PIN. For more information, see Customer support on page 131.
  • Page 54 Contact the system administrator to verify this setting. The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a VoIP service: Start off with the fax set in V.34 mode and with Error Correction Mode (ECM) turned on.
  • Page 55: Solve Fax Problems

    The fax accessory is installed and operational, however, OPERATIONAL / DISABLED HP Digital Sending utility has either disabled the product fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time.
  • Page 56: General Fax Problems

    The product is not displaying the fax menus. Cause Solution LAN fax is enabled. This is normal operation. When the HP Digital Sending Software enables LAN fax, the analog fax is disabled and the fax menu, which is used for the analog fax only, does not open.
  • Page 57: Problems With Sending Faxes

    Problems with sending faxes Problem Cause Solution Faxes quit during sending. The fax machine to which you are Try sending to another fax machine. sending might be malfunctioning. Your phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone.
  • Page 58 The product stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and print after the toner has been replaced. For other product printing problems, see the product user guide. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 59: Error Codes

    Fax error messages When an analog fax is sent or received on an HP LaserJet product, any errors that occur during the fax process will be displayed on the product control panel and entered into the fax reports. Fax errors can occur for many reasons and often they are due to interruptions or noise on the telephone connection.
  • Page 60 Fax T.30 Trace, touch Administration, Troubleshooting, and then Fax T.30 Trace. You can then print the report for the last fax or configure when to print the T.30 trace. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 61: Send-Fax Messages

    Send-fax messages Table 2-1 Send-fax messages Message Error No. Description Action(s) Cancelled Fax was cancelled by user at None. control panel of product. Success Fax sent successfully. None. Fail Busy The receiving fax machine is The fax will be retired busy.
  • Page 62: Receive-Fax Messages

    Power Failure A power failure occurred Have the sender resend the during the fax reception. fax. No Fax Detected 17, 36 A voice call was made to the None fax. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 63: Fax Logs And Reports

    Fax logs and reports Print the fax call report The fax call report is a brief report that indicates the status of the last fax that was sent or received. If you want a thumbnail (a 62 percent reduction of the first page) of the fax printed on this report, select the Thumbnail on Report setting.
  • Page 64: Print The Fax Activity Log

    500 faxes) and then clear it. On the control panel, scroll to and touch the Administration icon to open the Administration menu. Scroll to and touch Information. Scroll to and touch Reports. Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 65: Clear The Fax Activity Log And Billing Code Report

    Service settings These items in the control-panel menus can help with troubleshooting if the corrective action taken under the Error Codes section is unsuccessful. They are intended to be used when an HP service representative is assisting you. Settings in the Initial Setup menu...
  • Page 66: Settings In The Troubleshooting Menu

    Timer: This setting has a range between 60 to 255 ms. It should be left to its default value of 60 ms. Use this setting when directed by an HP technical support agent as adjustment procedures associated with it is beyond the scope of this guide.
  • Page 67: Settings In The Resets Menu

    Settings in the Resets menu Open the Administration menu, and then select the Resets menu. Resets menu settings Restore Factory Telecom Settings: This selection resets several menu changes back to their default settings. This includes the maximum baud rate, ring-burst off time, V.34, speaker mode, and transmit signal loss.
  • Page 68 Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW...
  • Page 69: Enterprise M725 Mfp Series

    HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series ENWW...
  • Page 70: Install The Fax Accessory

    Disconnect all power and interface cables. NOTE: This illustration might not show all the cables. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 71 Locate the thumb screws on the formatter board in the rear of the product. Unscrew the thumb screws and pull the formatter from the product. CAUTION: The formatter board and the fax accessory card contain parts that are sensitive to electrostatic discharge (ESD).
  • Page 72 To prevent damage to the formatter board, ensure the formatter board is aligned in the tracks at the top and the bottom of the opening. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW...
  • Page 73: Install The Fax Accessory In The Hp Color Laserjet M4555 Mfp Series

    Reconnect the power cable and interface cables, and turn the product on. Install the fax accessory in the HP Color LaserJet M4555 MFP Series Turn the product off. ENWW Install the fax accessory...
  • Page 74 This illustration might not show all the cables. Locate the thumb screws on the formatter board in the rear of the product. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 75 Unscrew the thumb screws and pull the formatter from the product. CAUTION: The formatter board and the fax accessory card contain parts that are sensitive to electrostatic discharge (ESD). When handling the formatter board or the fax accessory card, use static protection such as the following: 1) A grounding wrist strap that is connected to the metal frame of the product.
  • Page 76 Tighten the thumb screws. Reconnect the power cable and interface cables, and turn the product on. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 77: Install The Fax Accessory In The Hp Laserjet Enterprise 500 Mfp Series

    Install the fax accessory in the HP LaserJet Enterprise 500 MFP Series Turn the product off, and then disconnect all power and interface cables. Remove the formatter cover at the right rear of the product. Using the tabs at the top left of the cage cover, open the cage cover, and then remove the cage cover off the hinges.
  • Page 78 Connect the fax accessory cable to the formatter. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 79: Install The Fax Accessory In The Hp Laserjet Enterprise 500 Color Mfp Series

    Replace the cage cover by aligning the metal hinge tabs, and then closing the cage cover. Replace the formatter cover. Reconnect all power and interface cables, and then turn the product on. Install the fax accessory in the HP LaserJet Enterprise 500 Color MFP Series Turn the product off. ENWW...
  • Page 80 Pull the formatter out of the product. Remove the fax accessory from its packaging. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 81 Locate the fax accessory connector openings on the formatter. Align the connectors on the fax accessory with the openings on the formatter, and then push down firmly. Connect the fax accessory cable to the formatter. NOTE: The fax accessory cable must be routed under the plastic tab on the fax accessory. ENWW Install the fax accessory...
  • Page 82 Reconnect all power and interface cables, and then turn the product on. Plug in a modem telephone cable to the fax slot. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 83: Install The Fax Accessory In The Hp Laserjet Enterprise M725 Mfp Series

    Install the fax accessory in the HP LaserJet Enterprise M725 MFP Series Turn the product off, and then disconnect the cord from the electrical outlet. Disconnect the USB and network cables. Loosen the thumbscrews on the formatter, and then unscrew them.
  • Page 84 PCA into the connector on the formatter (callout 3). Align the formatter to the slot at the rear of the product, and then slide the board into the product. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW...
  • Page 85 Tighten the thumbscrews. Connect the USB and network cables to the product. Connect the cord to the electrical outlet, and then turn the product on. Plug in a modem telephone cable to the fax slot. ENWW Install the fax accessory...
  • Page 86: Connect The Fax Accessory To A Phone Line

    Be sure to connect the phone line to the fax accessory port, which is located in the center of the fax card. Do not connect the phone line to the HP Jetdirect port, which is nearer the bottom of the formatter.
  • Page 87: Set Or Verify The Date And Time

    The fax icon displays for either fax feature. If you wish to use analog fax when LAN fax is enabled, use the HP MFP Digital Sending Software Configuration Utility or the product embedded Web server to disable LAN fax.
  • Page 88: Set Or Verify The Date/Time Format

    Touch the Save button to save the settings. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 89: Remote Fax Configuration

    Because the product contains an embedded Web server (EWS), you can configure the fax accessory across the Web by using either a Web browser or HP Web Jetadmin (WJA). In addition, you can configure the fax accessory across the network with a network-connected computer by using the HP MFP Digital Sending Software Configuration Utility (DSS).
  • Page 90 In addition to configuring a single product, you can also configure multiple devices. For more information about the HP MFP Digital Sending Software Configuration Utility, see the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide.
  • Page 91: Fax Settings

    Fax settings The following sections detail the various settings for sending and receiving faxes. Send fax settings ● Receive fax settings ● Fax archive and forwarding ● Polling ● Send fax settings Use the Fax Send Setup menu to configure the following features: Fax dialing settings ●...
  • Page 92: Set Fax Send Speed

    Administration button. Open the following menus: Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 93: Set Redial On Error

    Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings ● Touch the Redial Interval text box to display the keypad. Enter the value (1–5, default is 5) and touch the button. Touch the Save button. Set redial on error Redial on error feature sets the number of times a fax number will be redialed when an error...
  • Page 94: Set Redial-On-No-Answer

    ● Fax Send Settings ● Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 95: General Fax Send Settings

    Fax Send Setup ● Fax Dialing Settings ● Touch the Dialing Prefix text box to display the keypad. Type your dialing prefix number on the keypad and then touch the button. Touch the Save button. General fax send settings Use the General Fax Send Settings menu to configure the following features: Fax Number Confirmation...
  • Page 96: Fax Header

    ● Fax Send Settings ● Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 97: Default Job Options

    Fax Send Setup ● General Fax Send Settings ● Touch the Error Correction Mode check box to enable error correction mode if it is disabled (unchecked). Touch the Save button. Default job options The following default job options are available for configuration: Image Preview ●...
  • Page 98: Set The Outgoing Fax Resolution

    ● 2-sided ● Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 99: Notification

    Touch the Orientation button to set the page orientation. Touch the Save button. Notification Notification selects when and how you are notified of the status of an outgoing fax. This setting applies to the current fax only. To change the setting permanently, change the default setting. From the Home screen, touch the Administration icon.
  • Page 100: Original Size

    Administration button. Open the following menus: Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 101: Optimize Text/Picture

    Fax Settings ● Fax Send Settings ● Default Job Options ● Image Adjustment ● Touch the Lighter Darker buttons to adjust the Darkness setting. Touch the Less More buttons to adjust the Contrast, Background Cleanup, or Sharpness settings. Touch the Save button.
  • Page 102: Blank Page Suppression

    To allow users to edit billing codes, touch the Allow users to edit billing codes feature. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 103: Receive Fax Settings

    Touch the Default Billing Code text box to open the keyboard. Enter the billing code and then touch the button. Touch the Minimum Length text box to open the keypad. Type the minimum number of digits you want in the billing code, and then touch the button.
  • Page 104: Set Fax Receive Speed

    Touch the Save button. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 105: Set Ring Frequency

    Set ring frequency NOTE: The default ring frequency covers a broad frequency range, and should rarely require adjustment. From the Home screen, scroll to and touch the Administration button. Open the following menus: Fax Settings ● Fax Receive Settings ● Fax Receive Setup ●...
  • Page 106: Erase Edges

    If the Color/Black button is not on the first page of options, touch the More Options button again to scroll to the next page. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW...
  • Page 107: Automatic Page Cropping

    Select a color setting from the list of options. Touch the OK button to save the changes. Touch the Start button to begin scanning. Automatic page cropping The product can crop the scanned image so that it is the same size as the paper for the original document, or it can crop the image to the size of the detectable content from the original document.
  • Page 108: Automatic Tone Adjustment

    Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 109: Block Incoming Faxes

    Touch the Event Days buttons for the days to apply the fax printing schedule. Touch the button. Touch the Save button to save the fax printing schedule. Touch the Save button to enable fax printing schedule. NOTE: Only one fax printing schedule can be applied per day. Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers.
  • Page 110: Default Job Options

    The stamp received faxes setting enables or disables stamping incoming faxes. The stamp prints the received date, time, phone number, and page number on each incoming page. Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW...
  • Page 111: Set Fit-To-Page

    From the Home screen, scroll to and touch the Administration button. Open the following menus: Fax Settings ● Fax Receive Settings ● Default Job Options ● Stamp Received Faxes ● Touch the Disabled option (default) to disable the stamp, or touch the Enabled option to enable the stamp.
  • Page 112: Set The Output Bin

    Administration button. Open the following menus: 100 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 113: Fax Archive And Forwarding

    Use the HP Embedded Web Server to enable and configure these features. Enable fax archiving Open a web browser, and then enter the product IP address in the address line.
  • Page 114: Polling

    Poll Invalid error message will be shown. 102 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series, and HP LaserJet Enterprise M725 MFP Series...
  • Page 115: Use Fax

    Use fax Fax feature screen The Fax feature screen is used to send faxes. To access this screen, press the icon displayed on the control panel Home screen. Home Key - return to main screen Send Fax - press to send fax to recipients Backspace/Delete Number Enter Number into Recipient List Status Message Bar...
  • Page 116: Status Message Bar

    When entering a phone number from the numeric keypad, use the Pause button include any pauses or other numbers, such as area codes, access codes for numbers outside a PBX system (usually a 9 104 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW...
  • Page 117: Send A Fax By Entering Numbers Manually

    or 0), or a long-distance prefix. A two second pause may be included by typing a comma (,). If the fax prefix setting has been set to automatically include the dialing prefix, you will not need to enter it. NOTE: When a fax is sent, it is first scanned and stored into memory.
  • Page 118: Send A Fax Using Speed Dial

    N. From the Home screen, touch the button. 106 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 119: Send A Fax By Using Fax Address Book Numbers

    Touch the Speed Dial Search button. This button looks like a magnifying glass and is located to the right of the Speed Dial button. Type the first letters of the speed dial name to search for. As matches are found, the list at the top of the search screen is populated.
  • Page 120: Cancel Pending Faxes

    From the Home screen, scroll to and touch button. 108 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 121 Touch the Speed Dials button to display the Speed Dial screen. Touch a Speed Dial Number. Touch the Speed Dial Name box to display the keyboard. Type a name for the speed dial. Touch the down arrow on the Speed Dial Name box to open the drop down menu.
  • Page 122: Delete A Speed Dial List

    Speed Dials number of the list to be deleted. 110 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 123: Delete A Single Number From The Speed Dial List

    Touch the Delete button. Touch the button to confirm the deletion of the speed dial list and to return to the screen. Delete a single number from the speed dial list From the Home screen, scroll to and touch button. Touch the Speed Dials button to display the...
  • Page 124: Add A Number To An Existing Speed Dial List

    Speed Dial number of the list to be edited. 112 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 125: Voice Calls And Retries

    Touch the down arrow on the Speed Dial Name box to open the drop down menu. Touch the Fax Numbers item. To add a fax number for a speed dial name, touch the screen to the right of the last digit of the last fax number in the list.
  • Page 126: Fax Activity Log

    Internet. The packets are converted and transmitted back to analog signals at or near the destination. 114 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 127 Public Switched Telephone Network (PSTN). Fax is very dependent upon timing and signal quality, so a fax transmission is more sensitive to a VoIP environment. The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a VoIP service: Start off with the fax set in V.34 (Fast) mode and with Error Correction Mode (ECM) turned on.
  • Page 128: Solve Fax Problems

    The fax accessory will answer the phone after it rings the number of times set in the rings- to-answer setting. 116 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 129: Are You Using A Surge-Protection Device

    Operational / Disabled The fax accessory is installed and operational, however, HP Digital Sending utility has either disabled the product fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time.
  • Page 130: Fax Feature Is Not Operating

    (displayed after pressing red Stop button) and acknowledging with OK. 118 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 131: Problems With Receiving Faxes

    Software Configuration utility to enable the fax address book feature. Not able to locate the Fax settings in Fax settings in HP Web Jetadmin are Select Digital Sending and Fax from the HP Web Jetadmin. located under the device's status page drop-down menu.
  • Page 132: Problems With Sending Faxes

    120 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 133: Error Codes

    Fax error messages When an analog fax is sent or received on an HP LaserJet product, any errors that occur during the fax process will be displayed on the product control panel and entered into the fax reports. Fax errors can occur for many reasons and often they are due to interruptions or noise on the telephone connection.
  • Page 134 Trace. You can then print the report for the last fax or configure when to print the T.30 trace. 122 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 135: Send-Fax Messages

    Send-fax messages Table 3-1 Send-fax messages Message Error No. Description Action(s) Cancelled Fax was cancelled by user at None. control panel of product. Success Fax sent successfully. None. Fail Busy The receiving fax machine is The fax will be retired busy.
  • Page 136 May be due to voice calls. on and connected; then try resending fax. 124 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW Series, HP LaserJet Enterprise 500 MFP Series, HP LaserJet Enterprise 500 Color MFP Series,...
  • Page 137: Receive-Fax Messages

    Receive-fax messages Table 3-2 Receive-fax messages Message Error No. Description Action(s) Success Fax received ok. None. Blocked Fax reception was blocked None. by receiving fax machine using blocked number feature. Modem Fail Unexpected or bad response Have fax resent; if the error from the internal modem to persists, contact service.
  • Page 138: Fax Reports

    If you want to use the log for record keeping purposes, you should print the log periodically (at least every 500 faxes) and then clear it. 126 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW...
  • Page 139: Billing Code Report

    Service settings These items in the control-panel menus can help with troubleshooting if the corrective action taken under the Error Codes section is unsuccessful. They are intended to be used when an HP service representative is assisting you. Settings in the Troubleshooting menu...
  • Page 140: Settings In The Resets Menu

    The firmware on the fax accessory can be updated. Fax firmware updates occur as part of an overall product firmware update. See the product user guide for more information. 128 Chapter 3 HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP ENWW...
  • Page 141: Appendix A Service And Support

    Service and support Hewlett-Packard limited warranty statement ● Customer support ● ENWW...
  • Page 142: Hewlett-Packard Limited Warranty Statement

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
  • Page 143: Customer Support

    Get telephone support, free during your warranty period, for Country/region phone numbers are on the flyer that was in your country/region the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready.
  • Page 144 132 Appendix A Service and support ENWW...
  • Page 145: Appendix B Specifications

    Specifications Fax accessory product specifications ● Replacement parts and accessories ● ENWW...
  • Page 146: Fax Accessory Product Specifications

    Fax accessory product specifications Environmental specifications Operating environment Temperature: 10 to 32.5° C (50 to 91° F) ● Relative Humidity: 20 to 80 percent (no condensation) ● Storage environment Temperature: -20° C to 40° C (-4° F to 104° F) ●...
  • Page 147: Replacement Parts And Accessories

    Replacement parts and accessories You can obtain replacement parts for the fax accessory by contacting your sales representative or your Hewlett-Packard dealer. ENWW Replacement parts and accessories 135...
  • Page 148 136 Appendix B Specifications ENWW...
  • Page 149: Appendix C Regulatory Information

    Regulatory information Environmental Product Stewardship Program ● Declaration of conformity ● FCC regulations ● Additional FCC statement for telecom products (US) ● Japan Telecom Mark ● Telephone Consumer Protection Act (US) ● Canadian DOC regulations ● Industry Canada CS-03 requirements ●...
  • Page 150: Environmental Product Stewardship Program

    For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. For more information...
  • Page 151: Declaration Of Conformity

    Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Analog Fax Accessory 500 BOISB-0703-00 Regulatory Model Number: Product Options Toner Cartridge/Image Drum conforms to the following Product Specifications: SAFETY:...
  • Page 152 ISO/IEC 17050-1 and EN 17050-1: DoC# BOISB-0703-00-rel.12.0 European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany http://www.hp.com/go/certificates USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, (Phone: 208-396-6000)
  • Page 153: Fcc Regulations

    NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.
  • Page 154: Additional Fcc Statement For Telecom Products (Us)

    Additional FCC statement for telecom products (US) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 155: Telephone Consumer Protection Act (Us)

    Telephone Consumer Protection Act (US) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, or other entity, or individual.
  • Page 156: Canadian Doc Regulations

    Canadian DOC regulations Complies with Canadian EMC Class A requirements. « Conforme à la classe A des normes canadiennes de compatibilité électromagnétiques. « CEM ». » Industry Canada CS-03 requirements Notice: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s).
  • Page 157: Eu Statement For Telecom Operation

    EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking.
  • Page 158: New Zealand Telecom Statements

    New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
  • Page 159: Emi Statement (Taiwan)

    EMI statement (Taiwan) VCCI statement (Japan) EMC statement (China) ENWW EMI statement (Taiwan) 147...
  • Page 160: Emc Statement (Korea)

    EMC statement (Korea) 148 Appendix C Regulatory information ENWW...
  • Page 161: Substances Table (China)

    Substances Table (China) ENWW Substances Table (China) 149...
  • Page 162 150 Appendix C Regulatory information ENWW...
  • Page 163: Index

    75 company name 13 dialing 16, 79 configuration enable polling 102 fax printing schedule 27 remote 14, 77 general 19 connect to modem 74 image processing 93 contacting HP 131 receive 27, 91 canceling 39, 107 content orientation 24, 87...
  • Page 164 53 creating 41 blocked fax list report 53, 127 resetting 41 HP Color LaserJet CM 3530 5 fax call report 51, 127 polling 29, 102 HP Color LaserJet CM 4540 57 speed dial list report 53, 127...
  • Page 165 speed 80 specifications 134 redial-on-busy 81 setting 17 text/picture 89 speed dial redial-on-error 81 sending a fax creating 39, 108 delete 39, 110 redial-on-no-answer 82 delete multiple recipients 39, setting 17 list report 53, 127 regulatory statements to multiple recipients 39, 108 stamp received faxes 30 stamp received faxes settings 98 declaration of conformity 139...
  • Page 168 © 2013 Hewlett-Packard Development Company, L.P. www.hp.com...

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