Tech Support Command Output - Cisco IPS 7.1 Installation Manual

Gathering Information
Displaying Tech Support Information
To display tech support information, follow these steps:
Log in to the CLI using an account with administrator privileges.
Step 1
View the output on the screen. The system information appears on the screen, one page at a time. Press
Step 2
the spacebar to view the next page or press Ctrl-C to return to the prompt
sensor# show tech-support page
To send the output (in HTML format) to a file:
Step 3
a.
b.

Tech Support Command Output

This output example shows the first part of the command and lists the information for the interfaces,
Note
authentication, and the Analysis Engine.
The CLI output is an example of what your configuration may look like. It will not match exactly due to
Note
the optional setup choices, sensor model, and IPS 7.1 version you have installed.
The following is an example of the show tech-support command output:
sensor# show tech-support page
System Status Report
This Report was generated on Wed Nov 30 23:40:09 2011.
Output from show version
Application Partition:
Cisco Intrusion Prevention System, Version 7.1(3)E4
Host:
Signature Definition:
OS Version:
Platform:
Serial Number:
No license present
Sensor up-time is 13 days.
Using 4395M out of 5839M bytes of available memory (75% usage)
system is using 26.2M out of 160.0M bytes of available disk space (16% usage)
application-data is using 69.7M out of 171.6M bytes of available disk space (43%
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
E-86
Enter the following command, followed by a valid destination. The
sensor# show tech-support destination-url destination_url
Example
To send the tech support output to the file
sensor# show tech support dest
ftp://csidsuser@10.2.1.2//absolute/reports/sensor1Report.html
Enter the password for this user account. The
Realm Keys key1.0
Signature Update S605.0
2.6.29.1
ASA5585-SSP-IPS10
123456789AB
password:
/absolute/reports/sensor1Report.html
message is displayed.
Generating report:
2011-10-25
Appendix E Troubleshooting
prompt appears.
:
OL-24002-01