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Troubleshooting the IME
Troubleshooting the IME
This section describes troubleshooting tools for the IME, and contains the following sections:
•
•
•
Time Synchronization on the IME and the Sensor
Symptom
return any events; however, events are coming in to the IME and they appear in the real-time event
viewer.
For More Information
•
•
Not Supported Error Message
Symptom
included.
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
E-58
Time Synchronization on the IME and the Sensor, page E-58
Not Supported Error Message, page E-58
Installation Error, page E-59
The IME displays
No Data Available
The time is not synchronized between the sensor and the IME local server. The IME
Possible Cause
dashboards use a time relative to the IME local time. If these times are not synchronized, the query
does not return any results. When you add a sensor to the IME, it checks for the time synchronization
and warns you to correct it if is in wrong. The IME also displays a clock warning in Home >
Devices > Device List to warn you about problems with synchronization.
Recommended Action
Change the time settings on the sensor or the IME local server. In most cases,
the time change is required for the sensor because it is configured with the incorrect or default time.
For more information on time and the sensor, see
For the procedure for changing the time on the sensor, see
page
E-17.
The IME displays
Not Supported
Click Details to see an explanation for this message. The IME needs IPS 6.1 or later
Possible Cause
to obtain certain information. The IME still operates with event monitoring and reporting for IPS 5.0
and later and specific IOS IPS versions, but some functions, such as health information and
integrated configuration, are not available.
Upgrade to IPS 6.1 or later.
Recommended Action
on the Events dashboard. A historical query does not
Time Sources and the Sensor, page
Correcting Time on the Sensor,
in the device list table and in some gadgets, and no data is
Appendix E
Troubleshooting
E-15.
OL-24002-01
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Table of Contents
Troubleshooting
