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Call processing
This chapter explains the features, the strengths, and the architecture of Communication
Manager call processing.
Communication Manager capabilities
This section lists and explains the major features of Avaya Communication Manager that are
over and above traditional PBX features:
Terminal mobility
User login
IP Softphone
Analog terminal
This chapter emphasizes the call processing components of Communication Manager and its
architecture, and briefly discusses IP-related applications in the areas of telephony,
convergence, networking and call routing, mobility, telecommuting, and remote office. This
chapter is not an exhaustive resource for Communication Manager features.
Communication Manager operates on the Avaya Media Servers, and on the existing family of
DEFINITY servers. Communication Manager seeks to solve business challenges by powering
voice communications and integrating with value-added applications. Communication Manager
provides user and system management functionality, intelligent call routing, application
integration and extensibility, and Enterprise Communications networking.
For more information on Communication Manager, see:
Avaya Communication Manager Feature List contains details about the full capabilities of
Communication Manager (more than 700 features) by release, application area, or both:
- Avaya U.S. Business Partners:
eclips/multivantage_software/index.html
Overview for Avaya Communication Manager, 555-233-767, contains descriptions of each
feature.
Highlights of Avaya Communication Manager, 555-233-778, provides a delta view of new
features in Communication Manager Release 1.1 and Release 1.2.
Both of these documents are available on the Avaya Support web site.
https://www.avaya.com/doc/gpp/public/pss/category/cs/
Issue 3.4.1 June 2005
91
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