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Security
Your toll fraud responsibilities
No telecommunications system can be entirely free from risk of unauthorized use. But diligent
attention to system management and security can reduce that risk considerably. Often a
trade-off is required between reduced risk and flexibility. The user and the administrator of the
system are in the best position to determine how to tailor the system to meet their mutual needs,
while protecting the system from unauthorized use. Under applicable law, customers are
responsible for any toll fraud charges that occur. Because you have ultimate control over the
configuration and use of the Avaya products and services that you purchase, your company
bears the responsibility for fraudulent uses of those products and services. Not only can the
financial loss from these calls be substantial, but operational impacts such as reduced
productivity can also have an adverse effect.
Toll fraud indemnification
As part of Avaya's ongoing efforts to combat communications fraud and its threat to our
business customers, Avaya has introduced an enhancement to its Service Agreement.
Beginning January 1, 1996, Avaya indemnifies its customers for charges associated with fraud.
This indemnification is available to all customers who are covered by warranty and/or maintain
an Avaya Service Agreement for Avaya Communication Manager, INTUITY AUDIX voice
messaging, and Avaya Interactive Voice Response systems.
The indemnification enhancement is offered at no additional cost to your service agreement
during warranty, or as part of a multiyear Avaya Service Agreement. The only requirement is to
follow and maintain the sound security practices that every business should implement. A
complete list of these security practices can be obtained from your Avaya Account Team.
Additional toll fraud resources
In an effort to assist customers, Avaya has developed a variety of service offerings and provides
materials to assist in helping to identify and combat toll fraud. These offerings and materials
include:
Security Audit Service
Security Tune-up Service
Toll Fraud Intervention Hotline
Avaya Security Handbook
202 Avaya Application Solutions IP Telephony Deployment Guide
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