Avaya 3641 Installation, Configuration And Administration
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Avaya 3641 Installation, Configuration And Administration

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Avaya Voice Priority Processor
Avaya 3641/3645 Wireless IP Telephones
Handset Administration Tool
Installation, Configuration, and Administration
21-601637
Issue 6
January 2011

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  • Page 1 Avaya Voice Priority Processor Avaya 3641/3645 Wireless IP Telephones Handset Administration Tool Installation, Configuration, and Administration 21-601637 Issue 6 January 2011...

  • Page 2: In Germany

    Customer or End User. telephone numbers, see the Avaya Web site: http://support.avaya.com Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 3 About this Document About This Document Part A explains how to configure and maintain one or more Avaya Voice Priority Processors (AVPP) (models AVPP, AVPP 20, AVPP 10) within IP telephony environments. Part B explains how to configure and maintain the Avaya 3641/3645 Wireless IP Telephone with an Avaya Aura™...

  • Page 5: Table Of Contents

    Multiple Avaya Voice Priority Processors ............10 Multiple Avaya Voice Priority Processor Capacities ..........11 Notes on System Configuration ................. 13 The Front Panel of the Avaya Voice Priority Processor ........14 Installing the Avaya Voice Priority Processor ............. 15 Required Materials ..................15 Locate the Avaya Voice Priority Processor ............
  • Page 6 The Settings Editor Screen ................121 The Settings Editor Toolbar ................123 Tab Options ....................124 Creating Your Configuration Plan ..............126 Regulatory Domain Mismatch ................. 130 Appendices ............... 131 Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 7 Contents Appendix A: Regulatory Domains ..............132 Appendix B: Troubleshooting ................ 134 Appendix C: Wireless IP Telephone Status Messages ........135 Appendix D: Cleaning the Wireless IP Telephone ..........147 Index ................ 149 Issue 6, January 2011...

  • Page 9: Avaya Voice Priority Processor

    A. Avaya Voice Priority Processor AVPP AVPP 20 AVPP 10 Installation, Configuration, and Administration Issue 6, January 2011...

  • Page 10: Avaya Voice Priority Processor Overview

    The Avaya Voice Priority Processor is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the Avaya Wireless IP Telephones are intercepted by the Avaya Voice Priority Processor and encapsulated for prioritization as they are routed to and from an IP telephony server.

  • Page 11: Multiple Avaya Voice Priority Processor Capacities

    AVPP Server Availability An Avaya handset registers to a single AVPP Server the first time it is powered on. Once the handset has contacted this Registration Server, it obtains a list of all AVPP Servers in the system. The handset then maintains this list in non-volatile memory and updates only when rebooted.
  • Page 12 Erlang traffic measurements or estimates can be used to work out how many lines are required between a telephone system and a central office (PSTN exchange lines), or between multiple network locations. Please visit www.erlang.com for additional information. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 13: Notes On System Configuration

    Please contact your service representative for detailed configuration information when installing multiple AVPP models across several different subnets. IP multicast addresses are used when the Avaya 3645 Wireless IP Telephone is  installed and PTT is enabled. PTT requires that multicasting be enabled on the subnet used for the Avaya Wireless IP Telephones, AVPP, and Avaya Aura™...

  • Page 14: The Front Panel Of The Avaya Voice Priority Processor

    Part A: Avaya Voice Priority Processor The Front Panel of the Avaya Voice Priority Processor The Avaya Voice Priority Processor’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about the Avaya Voice Priority Processor’s functioning.

  • Page 15: Installing The Avaya Voice Priority Processor

    2. Backboard space – The Avaya Voice Priority Processor is designed to be wall mounted to ¾" plywood securely screwed to the wall. 3. Screws – Required to mount the Avaya Voice Priority Processor to the wall. Four #8 - ¾" panhead wood screws (or similar device) are required.
  • Page 16 Connect Avaya Voice Priority Processor to LAN Using a Cat. 5 cable, connect the NETWORK port on the Avaya Voice Priority Processor to the connecting port on the Ethernet switch.
  • Page 17 PWR on the AVPP Server. Use only the Avaya-provided Class II AC Adapter with output 24VDC, 1A. 2. Plug the AC adapter into a wall outlet to apply power to the Avaya Voice Priority Processor.

  • Page 18: Configuring The Avaya Voice Priority Processor

    The telnet method of connection is used for routine maintenance of the NetLink Server for both local and remote administration, depending on your network. To connect via telnet, run a telnet session to the IP address of the Avaya Voice Priority Processor. Once you connect and log in, the NetLink SVP-II System menu displays.

  • Page 19: The Netlink Svp-Ii System Menu

    Configuration – Allows you to set the mode and reset the system. Network Configuration – Allows you to set network configuration options, including IP address and hostname. Change Password – Allows you to change the password for Avaya Voice Priority Processor access. SVP-II is a designation used internally by Avaya Engineering.

  • Page 20: Network Configuration

    This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates you may obtain from Avaya. See section 6, the Software Maintenance section, of this document for more information about installing software updates via TFTP.
  • Page 21 Processor must be reset upon exit. All active calls are terminated during a reset. Hostname (Optional) change the default host name, if desired. This is the name of the Avaya Voice Priority Processor to which you are connected, for identification purposes only.
  • Page 22 The Avaya Voice Priority Processor must be reset in order to set the configuration options. If the Avaya Voice Priority Processor is in Maintenance Lock, you must manually reset it by selecting the Reset option in the SVP-II Configuration screen and then pressing Y upon exit.

  • Page 23: Avpp Configuration

    Configuring the AVPP AVPP Configuration The SVP-II Configuration screen is where you set the mode of the Avaya Voice Priority Processor. It is also where you can lock the Avaya Voice Priority Processor for maintenance and reset the Avaya Voice Priority Processor after maintenance. The type of gateway you are using determines the mode of the Avaya Voice Priority Processor.
  • Page 24 QoS Configuration – Select this option to set the DSCP tags. See QoS Configuration section below. Reset System – If this option is selected, you will be prompted to reset the Avaya Voice Priority Processor upon exiting this screen. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 25 AVPPs upon exiting this screen. This is necessary if you have changed configurations on other AVPPs by using the SendAll option. The Avaya Voice Priority Processor should be reset at the end of any maintenance  procedure that requires a reset either via Maintenance Lock or manually via Reset System.
  • Page 26 Note: Default DSCP settings will mark traffic for Best Effort handling under  normal circumstances. Please consider changing these values based on the recommended QoS settings from your network hardware manufacturer to achieve prioritization for your voice traffic. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 27: Change Password

    Configuring the AVPP Change Password If desired, the password to access the Avaya Voice Priority Processor may be changed. A password must meet the following requirements: 1. It must be more than four characters, but cannot exceed 16 characters. 2. The first character must be a letter.

  • Page 28: Swapping/Adding/Deleting Avpps

    AVPP (if there is one available) and be able to make new calls. Handsets not registered on the failed AVPP may experience a few seconds of disruption in audio but are otherwise unaffected. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 29: Software Maintenance

    You may obtain information about software updates from Avaya or its authorized dealer. At startup the Avaya Voice Priority Processor uses TFTP to check the software version it is running against the version in the TFTP location. If there is a discrepancy, the Avaya Voice Priority Processor will download the version in the TFTP location.

  • Page 30: Troubleshooting Via System Status Menu

    Information about system alarms, and network status displays on various screens accessed through the System Status Menu screen, which is opened from the main menu of the Avaya Voice Priority Processor. See the previous sections for directions on how to connect to the Avaya Voice Priority Processor and navigate to the System Status Menu.

  • Page 31: Error Status

    Error Status The Error Status screen displays any alarms that indicate some system malfunction. Some of these alarms are easily remedied and others require a call to Avaya’s Customer Support Department. From the System Status Menu, select Error Status. The screen displays active alarms on the Avaya Voice Priority Processor.

  • Page 32: Network Status

    Part A: Avaya Voice Priority Processor Network Status The Avaya Voice Priority Processor is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Network Status screen.
  • Page 33 Troubleshooting via System Status Menu RX – Ethernet statistics concerning the received packets during System Uptime. bytes – bytes received packets – packets received errors – Sum of all receive errors (long packet, short packet, CRC, overrun, alignment) drop – packets dropped due to insufficient memory fifo –...

  • Page 34: Software Version

    Table of contents svp100.toc Functional code zvmlinux File system flashfs The minor version numbers for these three files must all match, as they do in the screen example (17x.024). Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 35: Avaya 3641/3645 Wireless Ip Telephones

    B. Avaya 3641/3645 Wireless IP Telephones Configuration and Administration Issue 6, January 2011...

  • Page 36: Avaya 3641/3645 Wireless Ip Telephone Overview

    After the handset is registered, it receives its configuration information from the Avaya Aura™ Communication Manager. The Wireless IP Telephone may be administered on the Avaya IP Office Server but certain functionality described in this document will not be available. The Call Logs and corresponding Redial features are replaced by a simple Redial function that lists recently dialed numbers.

  • Page 37: Security

    Avaya 3641/3645 Wireless IP Telephone Overview terms of voice quality, battery life and call capacity. The WLAN must also support and enable each of these QoS mechanisms in order to ensure they are utilized. This option does not require the AVPP Server.
  • Page 38 Part B: Avaya 3641/3645 Wireless IP Telephone The handset supports Wired Equivalent Privacy (WEP) with both 40-bit and 128-bit encryption. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 39: System Diagram

    Avaya 3641/3645 Wireless IP Telephone Overview System Diagram The following simplified diagram shows the components of a typical system. Issue 6, January 2011...

  • Page 40: System Components

    Ethernet Switch One or more Ethernet switches interconnect multiple wired devices, including the AVPP Server (if used for QoS), the Avaya IP telephony system, Avaya IP phones, TFTP Server, RADIUS authentication server and WLAN access points. Enterprise Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the Wireless IP Telephones.
  • Page 41 TFTP (Trivial File Transfer Protocol) Server A TFTP server is required in the system to distribute software to the Wireless IP Telephones and AVPP Server. It may be on a different subnet than the supported Avaya IP telephony device(s) and APs.

  • Page 42: The Avaya 3641/3645 Wireless Ip Telephones

    Part B: Avaya 3641/3645 Wireless IP Telephone The Avaya 3641/3645 Wireless IP Telephones 3641 Wireless IP Telephone 3645 Wireless IP Telephone Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 43: Specifications

    Direct-sequence spread spectrum (DSSS) Transmit data rate up to 54 Mb/s (802.11a/g), up to 11 Mb/s (802.11b) WLAN QoS Avaya Voice Priority Processor (AVPP) using SpectraLink Voice Priority (SVP) Wi-Fi Standard QoS (using WMM, WMM-Power Save and WMM-Admission Control) CCXv4 WLAN security Wired Equivalent Privacy (WEP), 40-bit and 128-bit;...

  • Page 44: Notes On Battery Packs

    This second column is blank if the associated feature is not active. The plus sign emulates a lit or blinking LED on an Avaya 4612 IP Telephone, indicating an active feature. Press the shortcut key to activate the feature. Softkeys are programmed to the fixed feature keys of the Avaya 4612 IP Telephone.
  • Page 45 Locked indicates that the keypad is locked to prevent accidental activation. Use the Unlk softkey plus the # key to unlock it. Avaya 3645 only: If Emergency Dial is enabled by the system administrator an emergency call can be made while the keypad is locked.

  • Page 46: Startup Sequence

    Initialization is complete. The Wireless IP Telephone is in standby mode ready to receive and Ext. XXXXX place calls. * These prompts do not appear at every startup. They appear at first initialization and when certain conditions require them. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 47: Wireless Ip Telephone Modes

    It cannot receive calls while in the Config menu. Push-to-talk The Avaya 3645 Wireless IP Telephone utilizes channels for incoming and (PTT) Mode outgoing radio communication. While PTT is active, the handset is in PTT mode.

  • Page 48: Avaya Aura™ Communication Manager Configuration

    You can configure the Avaya 3641/3645 Wireless IP Telephone as a stand-alone station or associate it with a desk station. When the Avaya 3641/3645 Wireless IP Telephone is associated with a desk station, the user can make and handle calls from either the Avaya 3641/3645 Wireless IP Telephone or the desk station.
  • Page 49 Avaya Communication Manager Configuration 7. For Button Assignments, create bridged appearances to the line appearances on the desk station. 8. Add additional feature buttons to unassigned buttons, if desired. 9. Repeat Steps 1 through 8 for each Wireless IP Telephone.

  • Page 50: Avaya 3641/3645 Wireless Ip Telephone Configuration

    If an admin password has been set, the display will require the user to enter the  password before opening the Admin menu. The default password is 123456. If no password is set, the display will proceed directly into the Admin menu. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 51 Avaya 3641/3645 Wireless IP Telephone Configuration Navigation The navigation keys just below the softkeys are used to navigate through and select menu options. These are referred to as Nav▲, Nav▼, Nav◄, Nav►, and NavOK. Toggle Options Some menu items have only two options, which operate on a toggle basis. The current setting is shown below the menu heading on the info line.
  • Page 52 Admin menu The following table lists the Admin menu items. The default settings have an * prior to the option. Detailed descriptions of each item appear below the table. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 53 Avaya 3641/3645 Wireless IP Telephone Configuration Admin menu Admin Menu 2nd Level 3rd Level Level Level Options Phone Config Language *English Français Deutsch Español Italiano Telephony Protocol Type 33 PTT/Emerg. button Emergency Dial Emergency # [Enable/*Disable] Emergency Number [Enter Number]...
  • Page 54 Pre-Shared Key WPA-PSK *Passphrase Pre-Shared Key Cisco FSR Username Password WPA2-Enterprise Authentication *EAP-FAST PEAP Fast Handoff *CCKM Username Password Delete [Cert./PAC] *SVP DSCP tags WT in call (*46) Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 55 Avaya 3641/3645 Wireless IP Telephone Configuration level level level level WT standby (*46) Other (*0) Wi-Fi Standard DSCP tags Voice (*46) Control (*46) Other (*0) Admission Cntrl *Mandatory Optional Admin Menu 2nd Level 3rd Level Level Level Options WLAN Settings...
  • Page 56 WLAN Settings>CCX may not be reflected in the corresponding settings in WLAN Settings>Custom and vice versa. Therefore, if the WLAN Settings configuration is changed from one to the other, double-check all settings. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 57 Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The CCMS Protocol to use for the Avaya 3641/3645 Wireless IP Telephones is 33. Any other protocol will cause the Wireless IP Telephone to malfunction.
  • Page 58 In the event that users should not be allowed to directly call back numbers from the call logs stored in the handset, disable the Call Log Dial option. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 59 If you have an OAI Gateway installed in your system, OAI may be optionally enabled in each Wireless IP Telephone. You may select whether the Wireless IP Telephone should attempt to connect to the Avaya OAI Gateway by pressing NavOK to toggle to the alternate setting.
  • Page 60 When entering addresses, enter the digits only, including leading zeroes. No periods are required. Regardless of the mode in which the Wireless IP Telephone is operating, the following components must be configured: Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 61 Manager. If DHCP is being used, this can be changed via DHCP Option 43 (Keywork MCPORT) or DHCP Option 176 (Keyword MCPORT). AVPP IP – the IP address of the Avaya Voice Priority Processor. Note that the Avaya Voice Priority Processor must be statically configured to have a permanent IP address.
  • Page 62 The display will scroll as needed. Rotation Secret – This is used for proprietary WEP key rotation. Refer to your custom document if this feature is supported in your system. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 63 Cisco access points in your site. See your Cisco representative for detailed documentation on configuring your access points and other required security services on your wired network. To configure Cisco FSR in your Avaya 3641/3645 Wireless IP Telephone, you must enter a Radius Server username and password into each handset.
  • Page 64 Username: Enter a username that matches an entry on your RADIUS server. Alphanumeric strings can be entered using the alphanumeric string entry technique. Password: Enter the password that corresponds to this username. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 65 Avaya 3641/3645 Wireless IP Telephone Configuration The Delete [PAC/Cert.]: Option removes expired credentials from the phone. When the authentication method is EAP-FAST the PAC on the phone is deleted. If the RADIUS server has enabled “anonymous in-band PAC provisioning”, then the phone will automatically re-acquire these credentials from the RADIUS server over the air.
  • Page 66 Network tab unless the .ini file is modified. Follow these steps to modify the .ini file and display the band roaming options: Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 67 Avaya 3641/3645 Wireless IP Telephone Configuration 1. Download and install HAT per the instructions in the HAT section of this document. If HAT is already installed, ensure it is updated to version 02.08.22.00 or later. See the HAT section for more information on updating the software.
  • Page 68 In either scenario, a call in progress will be lost. Error detail may be shown on the display, captured by the syslog server, and may also be available for downloading with the Handset Administration Tool. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 69: Wpa2 Enterprise Peap Certificate Enrollment And Eap-Fast Manual Pac

    Avaya 3641/3645 Wireless IP Telephone Configuration Restore Defaults The Restore Defaults option will set all user and administrative parameters to their factory defaults except Telephony Protocol. “Restore Defaults” will also remove the WPA2- Enterprise certificates from the phone. Demos The Graphics Demo option starts a demonstration of the handset’s OAI graphical capabilities immediately upon selection.
  • Page 70 The screen below shows a valid PAC identified with the file browser after a valid password has been entered. The two screens below show the result of entering the wrong password. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 71: Admin Menu Default Table

    Avaya 3641/3645 Wireless IP Telephone Configuration If anonymous in-band PAC provisioning is enabled on the RADIUS server, then it is not necessary to download PAC files through HAT. The phone will automatically re-acquire credentials from the RADIUS server over the air.
  • Page 72 Disabled [Error Handling Mode] Restart on Error Restore Defaults *Minimum requirements to restore functionality after Restore Defaults: Set SSID to an available AP; set Regulatory Domain to 01. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 73: Configuration (Config) Menu

    Avaya 3641/3645 Wireless IP Telephone Configuration Configuration (Config) Menu The Avaya 3641/3645 Wireless IP Telephone features a Config (configuration) menu that allows the end user to configure user preferences and display handset information. The Config menu is opened by pressing the Cfg softkey from standby mode. See the end user guide 21-601633.
  • Page 74 If it is not enabled, then it will not appear on the Config menu Avaya 3645 wireless IP Telephone only. Emergency Dial will appear if it has been enabled by the system administrator. The Emergency Number option allows you to check the number that is dialed when the Emergency Button is pressed.
  • Page 75 Avaya 3641/3645 Wireless IP Telephone Configuration Default Settings: The profile options on the standby menu may be reset to their default values by the Restore Defaults option in the Admin menu. These are the default settings: Setting/profile Silent Vibrate Soft...

  • Page 76: Software License And Protocol Management

    Part B: Avaya 3641/3645 Wireless IP Telephone Software License and Protocol Management The Avaya 3641/3645 Wireless IP Telephone System supports a number of different IP protocol integrations. All Avaya 3641/3645 Wireless IP Telephones are shipped from Avaya with the correct software. However it may be necessary to update the software.

  • Page 77: Minimum Configuration Process

    1. Contact your service representative for information about downloading the latest Avaya 3641/3645 Wireless IP Telephone – IP software. Load the latest version of the Avaya 3641/3645 Wireless IP Telephone code and place it on the TFTP Server and ensure the TFTP Server is started. The following files...
  • Page 78 This is correct. For example, the pd14shim.bin does not need to be deleted during downgrade to an older version. • After a downgrade is completed, we recommend resetting the handset to factory defaults. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 79: Avaya Aura™ Communication Manager Integration Factors

    Avaya Communication Manager Integration Factors Avaya Aura™ Communication Manager Integration Factors This section describes the mapping between the emulated Avaya 4612 IP Telephone (use 4612CL on CM5.2.1 and later) and the Avaya 3641/3645 Wireless IP Telephone. Voice Messaging Access Voicemail is accessed on the Wireless IP Telephone as FCN + a character that corresponds to the administered button.
  • Page 80 Part B: Avaya 3641/3645 Wireless IP Telephone network can recognize. The Wireless IP Telephone will use DNS to automatically translate names into IP addresses for these components – TFTP Server, Avaya Voice Priority Processor, and Avaya Aura™ Communication Manager. Entering an Extension and Password...

  • Page 81: Downgrading Software Code

    If the user does not want to override the existing extension, either enter a different extension and password, or simply END the Wireless IP Telephone. If two Wireless IP Telephones are assigned to the same extension, the Avaya  Aura™ Communication Manager will not properly resolve the registration conflict due to the presence of the Avaya Voice Priority Processor.

  • Page 82: Feature Programming

    Part B: Avaya 3641/3645 Wireless IP Telephone Feature Programming The Avaya 3641/3645 Wireless IP Telephone emulates the Avaya 4612 IP Telephone (use 4612CL on CM5.2.1 and later). The 12 programmable keys for line appearances and features are emulated in the Wireless IP Telephone LINE and FCN menus.

  • Page 83: Softkey Assignment

    Feature Programming Softkey Assignment Active Mode The dedicated buttons on the Avaya 4612 IP Telephone appear while in a call or during active mode and are assigned to the softkeys in two sets: Spkr Tran Conf More Hold Mute ReDl More The More softkey toggles the screen to the other set.
  • Page 84 Feature List Any of the 12 programmable keys on the Avaya 4612 IP Telephone may be assigned to features. Typically, three line appearances are assigned and the remaining nine keys are programmed to features. These features may be accessed through the FCN menu on the Wireless IP Telephone.

  • Page 85: Testing A Wireless Ip Telephone

    2. Press the START key. The extension number should be replaced by information from the Avaya Aura™ Communication Manager and you should hear a dial tone. Place a call and listen to the audio quality. End the call by pressing the END key.

  • Page 86: Diagnostic Tools

    Run Site Survey, Diagnostics Enabled and Syslog Mode are three diagnostic tools provided to assist the wireless LAN administrator in evaluating the functioning of the Avaya 3641/3645 Wireless IP Telephone and the system surrounding it. Diagnostic Tools are enabled in the Admin menu.
  • Page 87 Diagnostic Tools The following screen shows how the display would look when there are three APs configured with an SSID that matches that of the Wireless IP Telephone. The first has a signal strength of –28 dBm, is configured on channel 2, with a beacon interval of 100ms. The second has a signal strength of –48 dBm, is configured on channel 6, with a beacon interval of 200ms.

  • Page 88: Diagnostics Enabled

    After all the diagnostic screens have been displayed, the screen returns to the normal off-hook IP PBX screen. The information provided when Diagnostics is enabled includes: Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 89 Diagnostic Tools Screen 1 • Missed receive packet count since power up (MissedRcvCnt) • Missed transmit packet count since power up (MissedXmtCnt) • Receive retry count since power up (RxRetryCount) • Transmit retry count since power up (TxRetryCount) M i s s e d R c v C n t n n n n n M i s s e d X m t C n t n n n n n...
  • Page 90 Screen 5 • WEP only security error count since power up (Sec-ErrCount) • MAC sequence number of frame with last security error (LstSecErrSeq) Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 91 Diagnostic Tools • (Re)Association failures due to QoS (QoSFailCnt). Usually attributed to insufficient available bandwidth on an AP. S e c - E r r C o u n t n n n n n L s t S e c E r r S e q n n n n n Q o S F a i l C n t n n n n n...

  • Page 92: Syslog Mode

    1. Date and time (to 1/100th of second) since handset START (currently set to Jan-1 00:00.00) 2. Wireless IP Telephone’s MAC address 3. Wireless IP Telephone’s IP address Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 93 Diagnostic Tools 4. Sequence number The table below lists the additional items in each message type: Failed Handoff Failed AP MAC (Sent whenever the Wireless IP Telephone Failed AP signal strength attempted handoff, but failed trying.) Current AP MAC Current AP signal strength Failure reason Wireless IP Telephone Transmit Power to Old AP Wireless IP Telephone Transmit Power to New AP...
  • Page 94 [001a] RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent 783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217 (1.6%) Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 95: Certifying The Wireless Ip Telephones

    Note any areas with excessive static or clarity problems and report it to an Avaya service engineer. The coverage test will also require you to put the Wireless IP Telephone in Site Survey mode and walk the entire coverage area to verify all access points.
  • Page 96 Make any necessary adjustments to AP locations and configurations and repeat steps 1-3 until the Site Survey shows adequate coverage and correct configuration at every location. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 97 Certifying the Wireless IP Telephones The installation is not complete until these certification steps have been performed. Do not hand out Wireless IP Telephones at a site that has not been certified. Issue 6, January 2011...

  • Page 98: 11. Software Maintenance

    Telephones may be displayed by selecting the Firmware Version option on the admin menu. Firmware Version is also an option on the Config menu. Avaya or its authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a web site).
  • Page 99 Software Maintenance Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process. Message Description Server Busy Wireless IP Telephone is attempting to download from a TFTP Server that is busy downloading other phones and refusing additional downloads. The Wireless IP Telephone will automatically retry the download every few seconds.

  • Page 101: Handset Administration Tool

    C. Handset Administration Tool Installation How to Use Issue 6, January 2011...

  • Page 102: Handset Administration Tool Installation

    USB cables vary in their ability to make a proper connection to the Dual  Charger’s USB port. Please use the USB cable available through Avaya to ensure compatibility. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 103: Installing The Handset Administration Tool

    Installing the Handset Administration Tool Installing the Handset Administration Tool 1. Locate the Setup.exe file on the CD. You may copy this file to your local drive or install from the CD. Click the Setup.exe file to start the installation process. 2.

  • Page 104: Installing The Usb Driver

    3. Plug the USB cable into the Dual Charger and into an available USB port on the PC. 4. Power off an Avaya 3641/3645 Wireless IP Telephone, remove the Battery Pack (optional), and place the handset in the Charger. If properly seated, the handset automatically powers up in USB mode and the handset screen displays a USB Mode on indication.
  • Page 105 Installing the Handset Administration Tool 7. Select Search for the best driver in these locations. 8. Clear the check box Search removable media. 9. Select the check box Include this location in the search. 10. Browse to the HandsetAdmin program folder where the USB driver files have been downloaded.
  • Page 106 13. Microsoft Wizard installs the USB driver software. 14. The final screen indicates that the USB driver has been successfully installed. Click Finish to close the wizard and proceed with handset configuration. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 107 Installing the Handset Administration Tool Issue 6, January 2011...

  • Page 108: Using The Admin Tabs

    The Connect tab has a prompt line which will state one of three messages: Power handset off, then put it in the Dual Charger; Enter handset’s password; or Connected. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 109 Using the Admin Tabs The prompt line at the bottom of the window provides information about what action should be taken or the status of the utility. Insert the handset into the Dual Charger and enter the password. When the handset is inserted for the first time, the password must be entered. If you select the Remember password check box, the password is retained as the default password for all handsets.
  • Page 110 When connection is established between the program and the handset, the Handset connected indicator turns green and Connected displays on the prompt line. The handset is now ready for configuration. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 111: Password Configuration

    Using the Admin Tabs Password Configuration The password is a security measure to restrict access to the Admin menu settings. Prior to changing a password, the existing password must be entered. The new password must be entered twice for confirmation. If a password is desired to gain access to the handset’s Admin menu, select the Enable password checkbox.

  • Page 112: Error Information

    Part C: Handset Administration Tool Error Information The Error info tab provides a utility to assist the Avaya customer service team to troubleshoot handset errors. When directed by customer service, this utility enables you to save any errors as a file, which can then be sent to Avaya for handling.

  • Page 113: Software Updates

    The Firmware tab allows you to copy software updates to the handset’s memory after they are downloaded from a website. To install manual updates 1. Download Avaya 3641/3645 Wireless IP Telephone software update from the Avaya website at http://support.avaya.com 2. Extract the bin files from the zip file to a folder set up for this purpose. Each file must be individually downloaded into the handset.
  • Page 114 Contact Customer Service if an error persists. See About This Guide for contact information. 7. Note that the firmware file path, file time, file version and handset version shown in the above example screen are for illustration only. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 115: Certificate And Pac

    Using the Admin Tabs Certificate and PAC The Handset Administration Tool (HAT) is used for enrolling a handset with a PEAP certificate. Choose the Certificate tab and use the file browser to identify the certificate to be loaded. Once chosen, HAT will perform a rudimentary check on the file to make sure the format is DER and that the certificate date is valid.
  • Page 116 Part C: Handset Administration Tool Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 117: Version

    Using the Admin Tabs Version The Version tab displays the serial number of the handset and the current version of the Handset Administration Tool software. Update Mode allows you to select where and how you want to check for updates to the program.

  • Page 118: Ftp Update

    4. Once the update is downloaded, you can copy the .pkg file to a local location and update other computers using the Local File Update option. See below. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 119: Local File Update

    Using the Admin Tabs Local File Update You must obtain the .pkg file to perform a local update. Use the FTP update option explained above or a service option to obtain the .pkg file. Copy the .pkg file to an accessible location.
  • Page 120 Part C: Handset Administration Tool Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 121: Using The Settings Editor

    The Settings tab allows you to configure both required and optional settings in the Admin and Config menus. Specific configuration requirements are detailed in the Avaya 3641/3645 Wireless IP Telephones Configuration and Administration for CCMS document. Opening the Settings Editor The Settings tab displays the serial number of the handset and the software version being run.
  • Page 122 [The Handset Settings Editor screen below shows default values and is for example only and may not match the options or settings available in your version.] Menu bar Toolbar Tabs Radio buttons Options that can be edited Options to/from the handset Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 123: The Settings Editor Toolbar

    Using the Settings Editor The Settings Editor Toolbar The Settings Editor toolbar allows you to manage configuration files and download and upload configuration settings to and from the handset in the charger. File management Copy settings Upload/download and indicators File Management The three filename windows, System, Group and User match the three columns of radio buttons along the left side of the window.

  • Page 124: Tab Options

    QoS Type [Security] Regulatory Domain Diagnostics Push-to-talk Admin Enabled/Disabled Priority Channel and Name Allowed Channels Name Channels Push-to-talk User PTT Audio Volume PTT Tone Volume Default Channel Subscribed Channels Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 125 Using the Settings Editor Contents - Admin Menu Contents - Config Menu Profiles: Noise Mode Silent Ring in Speaker/Headset Vibrate Warning Tones Loud Key Tones Soft Push-to-Talk Custom (Ring option) (Ring option settings) Telephone Ring Ring Cadence Message Alert 1 Ring tone Message Alert 2 Ring volume...

  • Page 126: Creating Your Configuration Plan

    Alternately, you can upload options from a correctly-configured handset; copy them to the Editable settings column, categorize them and save them. See Uploading a configuration plan from a handset below. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 127 Using the Settings Editor Configuration planning worksheet (sample) Use this or a similar worksheet to design your configuration plan. Plan category___System______ Filename___System01___________ Label Editable Setting Time Zone -7 Mountain Daylight Saving DST Auto (USA) Protected Speed Dial Number 5555 Protected Speed Dial Name Security Assign to Speakerphone...
  • Page 128 Part C: Handset Administration Tool [The Handset Settings Editor screen shot below is for example only and may not match the options or settings in your software release.] Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 129 Using the Settings Editor Downloading and Uploading Configuration Plans Once your configuration plans are-established, the settings are easily downloaded into the handsets. Downloading a configuration plan to a handset 1. Use the Open button located in the File management section on the toolbar to open the System, Group and User cfg files for this handset.

  • Page 130: Regulatory Domain Mismatch

    If it is necessary to down rev the handset and Handset Administration Tool code, this message could also appear. If so, reset the handset defaults and proceed with configuration. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 131: Appendices

    D. Appendices Appendix A: Regulatory Domains Appendix B: Troubleshooting Appendix C: Wireless IP Telephone Status Messages Appendix D: Cleaning the Wireless IP Telephone Issue 6, January 2011...

  • Page 132: Appendix A: Regulatory Domains

    1 – 11 b & b/g mixed 5.2500 – 5.3500 GHz 52 – 64 100mW (+20dBm) 5.4700 – 5.7250 GHz 100 – 140 5.7250 – 5.8500 GHz 149 – 165 Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 133 Regulatory Domains Domain 802.11 Mode Band Channels DFS Required? Max. Power Limit (peak power) Countries Identifier g only Hong Kong 1 – 13 100mW (+20dBm) b & b/g mixed 5.1500 – 5.2500 GHz 36 – 48 50mW (+17dBm) 5.2500 – 5.3500 GHz 52 –...

  • Page 134: Appendix B: Troubleshooting

    This loss of service can be restored by moving out of the obstructed area, or by adding APs. If the Avaya Aura™ Communication Manager registration fails, note any error messages on the display including which line icons are active. This information will help with problem resolution.

  • Page 135: Appendix C: Wireless Ip Telephone Status Messages

    Wireless IP Telephone Status Messages Appendix C: Wireless IP Telephone Status Messages Wireless IP Telephone status messages provide information about the Avaya 3641/3645 Wireless IP Telephone's communication with the AP and host telephone system. The following table summarizes the status messages, in alphabetical order.
  • Page 136 Can’t Renew DHCP y…y – DHCP server IP address Configuration problem. Check the IP address yyy.yyy.yyy.yyy DHCP server is not responding to initial configuration in the DHCP server. renewal attempt. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 137 The Wireless IP Telephone has detected a fault Turn the Wireless IP Telephone off then on for which it cannot recover, possibly due to a again. If error persists, contact Avaya failure to acquire any network. Technical Support and report the error.
  • Page 138 Wireless IP Telephone. Verify the gatekeeper or PBX’s configuration. Verify the handset has been assigned the correct extension and that no other H.323 devices share that extension. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 139 Polycom technical support and report the error. Files Too Big Wireless IP Telephone software download files Download new software from the Avaya site are incorrect or corrupted. per Software Maintenance. Flash Config Error Wireless IP Telephone internal configuration is Perform "Restore Defaults"...
  • Page 140 'b/g’ radio selected but no sub-bands are Configure 'b/g' radio sub-bands from Admin menus Enabled enabled No Answer Called party did not answer the Wireless IP No action. Not an error. Telephone. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 141 No Call Server IP The Wireless IP Telephone cannot obtain an IP Assure that the Wireless IP Telephone is address for an Avaya Aura™ Communication administered properly for its environment. Manager. Refer to the section on Wireless IP Telephone...
  • Page 142 MAC and signal Ensure APs are configured per VIEW strength of “best” non-suitable AP found. Configuration Guide. Try Site Survey mode to determine more specific cause. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 143 The phone is not encrypting the challenge Enter the correct password in the phone. string correctly. This indicates that the See Avaya Aura™ Communication Manager password set in the phone disagrees with the Configuration section. password administered in the Communication Manager.
  • Page 144 If this condition persists, contact the Avaya Aura™ Communication Manager. system administrator. System Locked Avaya Voice Priority Processor is locked. Try call again later, system has been locked (with Busy Tone) for maintenance Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 145 Communication Manager, then verify the key information in case of security = WEP / Open System. Undefined Error The system is rejecting the registration of the If this condition persists, contact the Avaya Wireless IP Telephone with an unrecognized system administrator. error code. Unknown A phrase is missing from your phintl file.
  • Page 146 Verify that “Message Lamp Ext” on the the MSG icon is not lit on the Wireless IP station form for the Wireless IP Telephone is Telephone. set to the extension of the principal station. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 147: Appendix D: Cleaning The Wireless Ip Telephone

    Generally, wiping the phone's surface with a water dampened cloth and/or paper towel will remove most films or residues. If additional cleaning is necessary, Avaya recommends wiping the handset with mild detergent, Lysol®, isopropyl alcohol or a diluted bleach solution.

  • Page 149: Index

    Dynamic Host Configuration Protocol, 79 Access point, description, 40 Active, 47 Admin menu Defined, 50 Enable H.323 Gatekeeper, 24 Avaya 3641/3645 Wireless IP Telephone Encryption protocol, 62 Feature programming, 82 Ethernet link, 24 Avaya 3641/3645 Wireless IP Telephones Extension, 80...
  • Page 150 WPA2-PSK, 63 Site Preparation, 15 WPA-PSK, 63 Site survey, 68, 95 WT, description, 40 802.11 support, 86 Softkeys, 44, 51, 82, 83 Software updates, 20, 21, 29, 78, 98 Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

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