Related Manuals for Avaya one-X H.323
Summary of Contents for Avaya one-X H.323
- Page 1 Avaya one-X™ Deskphone H.323 Installation and Maintenance Guide Release 6.0 for 9608, 9611G, 9621G, and 9641G Deskphones 16-603603 Issue 1 August 2010...
- Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...
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Page 3: Table Of Contents
Contents Chapter 1: Introduction ......About This Guide ........Intended Audience. - Page 4 Contents Disable/Enable Debug Mode ......Group Identifier ........Interface Control .
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Page 5: Chapter 1: Introduction
Chapter 1: Introduction About This Guide This guide describes how to install and maintain Avaya one-X™ 9608, 9611G, 9621G, and 9641G IP Deskphones in an H.323 environment and troubleshoot telephone problems. The IP Deskphones this guide describes support the H.323 signaling protocol and must be aliased as certain 9600 Series IP Telephone sets, as described in the Avaya one-X™... -
Page 6: Document Organization
LAN administrator. Options Chapter 4: Maintaining Describes maintenance actions like downloading telephone 9600 Series IP software from the Avaya support Web site and customizing Deskphones system values. Chapter 5: Troubleshooting Describes error conditions and messages that might occur Guidelines during the installation of 9600 Series IP Deskphones. -
Page 7: What's New In This Release
9608, 9611G, 9621G, and 9641G IP Deskphones: The following new system parameters have been added to the list of Customizeable ● System Parameters in Chapter 7 of the Avaya one-X™ Deskphone H.323 Administrator Guide: - CALCSTAT - turns the touchscreen Calculator application on or off. -
Page 8: Online Documentation
9600 Series IP Deskphone technical and end user documentation. Web sites that list related, non-Avaya documents, such as those published by the Internet Engineering Task Force (IETF) and the International Telecommunication Union (ITU) are provided in the sections that follow. -
Page 9: Customer Support
Customer Support Customer Support For 9600 Series IP Deskphone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support Issue 1 August 2010... - Page 10 Introduction 10 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
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Page 11: Chapter 2: 9600 Series Ip Deskphone Installation
IP Deskphone Models There are fifteen telephone set models currently defined in the Avaya one-X™ 9600 Series IP Deskphone family, as shown below. Only the four models shown in bold text are covered in this guide; the remaining models are described in the Avaya one-X™ Deskphone H.323... -
Page 12: Software
9600 Series IP Deskphone Installation which speeds data transmission. The 9641 also has an integrated Bluetooth™ interface; setup of a Bluetooth device is described in the Avaya one-X™ Deskphone H.323 for 9621/9641 IP Telephone User Guide (Document Number 16-602638). This document describes the installation of the four Release 6.0 deskphones (9608, 9611G, 9621G, and 9641G) and post-installation maintenance issues. - Page 13 The upgrade script and application files from the Avaya Support Web site, http://www.avaya.com/support, are loaded correctly on the HTTP/HTTPS server. If applicable, the DNS server is administered as described in the Avaya one-X™ Deskphone H.323 Administrator Guide. If applicable, the WML server is administered as described in the Avaya one-X™...
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Page 14: Assembling The Deskphone
1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord, plugged into the ● telephone and the handset. An "Important Notice and Warning" page which provides the URL for the Avaya support ● site to download all other documentation. If applicable, verify that the phone has been staged and administered with applicable VPN settings as specified in the VPN Setup Guide for 9600 Series IP Telephones (Document 16-602968). - Page 15 USB device is in use. The system parameter USBPOWER determines for which power class(es) to enable power to the USB interface; see Chapter 7 in the Avaya one-X™ Deskphone H.323 Administrator Guide for information.
- Page 16 Some deskphone models, for example the 9641G, accommodate an external Note: GigE (Gigabit Ethernet) adapter. Installation options for those devices are not shown in the illustrations that follow, but are available on the Avaya support Web site. 16 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
- Page 17 Assembling the Deskphone Figure 1: Connection Jacks on a 9608 or 9611G Deskphone Issue 1 August 2010...
- Page 18 9600 Series IP Deskphone Installation Figure 2: Connection Jacks on a 9621G or 9641G Deskphone Note that the 9621G does not support a button module. 18 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
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Page 19: Power-Up And Reset Operation (Dynamic Addressing Process)
Note: Before starting this process you must have an extension number for the IP Note: telephone and the Avaya Communication Manager security code (password) for that extension, unless the deskphone will use unnamed registration. For more information, see Unnamed Registration on page 26. -
Page 20: Initialization
9600 Series IP Deskphone Installation user that the phone is active and has not "locked up," and to provide useful information about the status of network, server or downloading operations before the availability of dial tone. Initialization The following description describes the software architecture upon which the requirements are based, as well as providing a high-level overview of how the telephone is expected to operate during startup and software upgrades. - Page 21 When either type of Signed Software Package is downloaded, the Signing Authority Certificate is extracted from the package and is validated using a copy of the Avaya Product Root Certificate Authority Certificate that is contained in the existing application software files. If the Signing Authority Certificate is invalid, the package is deleted.
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Page 22: Power-Up And Reset Process
Do not unplug the power cord during the download process. During hardware initialization, the system initialization values NVCONTRAST and NVBRIGHTNESS are checked for non-null values, and set accordingly. The Avaya one-X™ name and logo display on sets with bit-mapped displays. - Page 23 Power-Up and Reset Operation (Dynamic Addressing Process) 3. The internal clock/calendar is set to 0:00:00 Saturday, January 1, 2000 and started. 4. The telephone activates the Ethernet line interface, the PC Ethernet jack, and dial pad input to allow the invocation of procedures. The activation occurs as soon as possible after power-up or a reset.
- Page 24 9600 Series IP Deskphone Installation Note: The IPV6STAT parameter overrides both the DHCPSTAT parameter setting and Note: manual programming, therefore if DHCPSTAT is set to enable DHVPv6, it will be disabled if IPV6STAT is "0" (disabled). Manual programming overrides DHCPSTAT, therefore even if DHCPSTAT is set to enable DHCPv4 or DHCPv6, the DoDHCPV4 or DoDHCPV6 will be set to "0"...
- Page 25 14. The telephone contacts the Avaya Media Server and attempts to log in. All IP telephones display a version of the following prompts for an extension:...
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Page 26: Unnamed Registration
“Hot-desking” environments where there is a period of time between one user logging out ● and another user logging in on the same telephone. Using the Avaya Softphone application in “road warrior” mode, which allows a traveller to ● invoke the telephony features and functionality by taking over the office telephone extension. - Page 27 Administrators can disable unnamed registration by appropriately administering the system parameter UNNAMEDSTAT, as indicated in Chapter 7 of the Avaya one-X™ Deskphone H.323 Administrator Guide. Unnamed registration appears to the end user like Avaya Communication Manager TTI Mode, and is similar from an administration perspective.
- Page 28 9600 Series IP Deskphone Installation 28 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
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Page 29: Chapter 3: Local Administrative (Craft) Options
HTTP server. Chapter 4: Maintaining 9600 Series IP Deskphones and “9600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the Avaya one-X™ Deskphone H.323 Administrator Guide. CAUTION: Only trained installers or technicians should perform local (craft) procedures. -
Page 30: Accessing Local (Craft) Procedures
Local Administrative (Craft) Options Accessing Local (Craft) Procedures Note: In addition to the procedures listed here, the administrator may allow access to Note: only the VPN procedure, by setting the VPNPSWD parameter in the settings file. For more information on access to VPN-only Local Administrative Options, see the VPN Setup Guide for 9600 Series IP Telephones (Document 16-602968). -
Page 31: Entering Data For Administrative Options
Entering Data for Administrative Options 3. Press # when password entry is complete. The entry is compared to the PROCPSWD value. If they match, the telephone displays the Craft Local Procedure screen, "Select procedure and press Start." 4. For all non-touchscreen phones, use the navigation arrows to scroll to and highlight the local procedure you want, then press Start or OK. -
Page 32: Data Entry And Validation Of Ipv4 And Ipv6 Addresses
Local Administrative (Craft) Options 3. If you enter a numeric digit that causes the IP Address or subnet mask value to exceed 255, or any value to exceed its maximum field value, an error beep tone sounds, the digit is ignored, and the cursor does not move forward. - Page 33 Entering Data for Administrative Options value of each field is valid. The following actions cause the value of a given field to be considered invalid: Entering a digit that would cause the value of the first field of an IPv4 address to exceed ●...
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Page 34: About Local Administrative Procedures
Local Administrative (Craft) Options cursor is moved back and the field contents edited). Once content is entered that unambiguously identifies the format of the IP address (a decimal point for IPv4, or a colon for IPv6), the rest of the address entry is set according to that format, as specified in the bullet lists above. - Page 35 About Local Administrative Procedures Shown As (this value always displays in English) Craft Procedure Purpose DEBUG Enable/disable Debug Mode Disable/Enable Debug Mode page 43. GROUP Set the Group Identifier Group Identifier on page 44. Interface Control Interface Control on page 45. Enable/disable Event Logging Disable/Enable Event Logging page 46.
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Page 36: Set The 802.1X Operational Mode
Local Administrative (Craft) Options Set the 802.1X Operational Mode Use the following procedure to set or change the operational mode. Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone. -
Page 37: Pre-Installation Checklist For Static Addressing
Static addressing is necessary when a DHCP server is unavailable. CAUTION: Because of the increased opportunities for text entry errors associated with static addressing, Avaya strongly recommends that a DHCP server be installed and static addressing avoided. Important: IPv6 operation is limited to a specific customer set and is not for general use. - Page 38 Local Administrative (Craft) Options Use the following procedure to invoke manual address information programming. 1. When you select ADDR from the Craft Local Procedure Screen, the Static Addressing Local Procedure screen displays as follows with the prompt “Select address to change.”: Line Description and (System Value) Static Addressing screen Deskphone IP Address (IPADD)
- Page 39 Static Addressing Installation 3. Depending on the item you selected, choose one of the following: If you want to Then Change any of the IP Use the dialpad to enter the new IP Address. IP Addresses Address values (Phone, have three sets of three digits followed by a period. Pressing * Call Server, Router, (asterisk) following entry of three digits causes a period to be Mask, &/or File Server)
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Page 40: Calibrating The Touch Screen
Local Administrative (Craft) Options Calibrating the Touch Screen Screen calibration properly aligns the touch screen but should only be used for a significant problem with the touch screen. Important: Use a stylus rather than your finger to touch the calibration points precisely. Important: Note: The CLEAR Craft procedure clears any calibration data set using the... -
Page 41: Disable/Enable Automatic Gain Control
Disable/Enable Automatic Gain Control Disable/Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset, headset, and/or the Speaker on or off. Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone. - Page 42 Local Administrative (Craft) Options The CLEAR option erases all administered data—static programming, HTTP and HTTPS server programming, and user settings including Contact button labels and locally programmed Feature button labels, and restores all such data to default values. The CLEAR option does not affect the software load itself.
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Page 43: Adjusting Contrast On Button Modules And Non-Color Ip Telephones
Adjusting Contrast on Button Modules and Non-Color IP Telephones Adjusting Contrast on Button Modules and Non-Color IP Telephones Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone. -
Page 44: Group Identifier
Local Administrative (Craft) Options 1. When you select DEBUG from the Craft Local Procedure Screen, the following text displays: Debug Mode where the setting is the text string associated with the current system value of NVDEBUG, defined as: "On" if the NVDEBUG system value is "1". ●... -
Page 45: Interface Control
Interface Control Interface Control Note: When updating local (Craft) procedures from a touchscreen deskphone, touching Note: the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touchscreen IP Deskphone. -
Page 46: Disable/Enable Event Logging
Local Administrative (Craft) Options navigation arrow changes the value to 10Mbps full (3). If the current value is 1000Mbps full (6), pressing the Right navigation arrow changes the value to Auto (1). 3. To change the PC Ethernet setting, select that line and press the Right navigation arrow to cycle through the possible settings. -
Page 47: Logoff
Logoff 3. Press Save to store the new setting and redisplay the Craft Local Procedure screen. Logoff Use the following procedure to log off a telephone. Note: If a user registered (logged in) via a USB device, this procedure is not applicable. Note: The only way to log off a telephone registered with a USB device is by removing the device. -
Page 48: Reset System Values
Local Administrative (Craft) Options Use this procedure to look at the language strings available on the telephone. A language string is any set of words or phrases on the IP Telephone user interface, in the currently active language. 1. When you select MLS from the Craft Local Procedure Screen, the following text displays: Tag # N Text string for tag #N text string... -
Page 49: Restart The Telephone
Restart the Telephone Resets the 802.1X ID and Password to their default values. ● Resets call server values to their defaults. ● Deletes any entries in the Redial buffer. ● Does not affect user-specified data and settings like Contacts data or the telephone login ●... -
Page 50: Site-Specific Option Number Setting
Local Administrative (Craft) Options Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Note: Perform this procedure only if the LAN Administrator instructs you to do so. Note: 1. -
Page 51: Self-Test Procedure
Self-Test Procedure Use the following procedure to set the Site-Specific Option Number (SSON). 1. When you select SSON from the Craft Local Procedure Screen, the following text displays: Current setting: New Setting: where the setting is the current system value of NVSSON. 2. - Page 52 Local Administrative (Craft) Options Pixels on the display are shown at their highest intensity. ● After approximately 5 seconds, the top Application line displays either "Self-test passed" or "Self-test failed." 3. Press Back to return to the Craft Local Procedure screen. 52 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
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Page 53: Chapter 4: Maintaining 9600 Series Ip Deskphones
Release 6.0 software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server. Customers using their own (non-Avaya) HTTP server can ignore or delete this directory. -
Page 54: Download Procedure
Avaya IP Deskphones for your enterprise. Note: You can use one settings file for all your Avaya IP Telephones including the 9600 Note: Series IP Deskphones covered in this document and in the Avaya one-X™... -
Page 55: Contents Of The Settings File
Avaya IP Telephones. This file must reside in the same directory as the upgrade file, and must be called 46xxsettings.scr or 46xxsettings.txt. The Avaya IP Telephones can operate without this file. -
Page 56: Downloading Text Language Files
HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the telephone does not go back to the upgrade script file. -
Page 57: The Group Parameter
The GROUP Parameter The GROUP Parameter You might have different communities of end users, all of which have the same model telephone, but which require different administered settings. For example, you might want to restrict Call Center agents from being able to Logoff, which might be an essential capability for “hot-desking”... - Page 58 Maintaining 9600 Series IP Deskphones 58 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
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Page 59: Chapter 5: Troubleshooting Guidelines
HTTP/HTTPS server. See The View Administrative Option on page 60 for more information. Check the Avaya Web site to verify whether the correct files are being used. Use the ADDR option to verify IP Addresses. See Static Addressing Installation ●... -
Page 60: Dtmf Tones
If so administered through OPSTAT, end users can access the Network Note: Information option from the Avaya Menu’s Phone Settings option to view (but not change) most of the parameters associated with Craft Local Procedures. For more information about this option, see the applicable user guide(s). - Page 61 The View Administrative Option Table 2: Parameter Values Name System Value Format Phone (IPv4) nnn.nnn.nnn.nnn Deskphone IP Address; IPADD value. Phone (IPv6) Deskphone IP Address; NVIPADDV6 value. hhhh:hhhh::hhhh:hhhh :hhhh Phone (IPv6LL) Deskphone IP Address; IPADDV6LL value. hhhh:hhhh::hhhh:hhhh :hhhh Call Server nnn.nnn.nnn.nnn IP Address of the call server currently in use, otherwise “0.0.0.0.”...
- Page 62 Troubleshooting Guidelines Table 2: Parameter Values (continued) Name System Value Format L3 Audio DSCPAUD; Differentiated Services Code Point for audio. L3 Signaling DSCPSIG; Differentiated Services Code Point for signaling. Scroll Right to see the following additional parameters/values: Ethernet Text string corresponding to PHY1STAT value, for example, “auto,”...
- Page 63 The View Administrative Option Table 2: Parameter Values (continued) Name System Value Format Ethernet cccccccc Ethernet 2 to 8 ASCII characters, either "1000Mbps", “100Mbps”, “10Mbps”, or “No.” Kernel/RFS file bootcodename 1 to 32 ASCII characters (backup image name). Backup App File filename.ext 4 to 32 ASCII characters (backup application).
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Page 64: Installation Error And Status Messages
Bad Router? the DHCP file for GIPADD. RESOLUTION: Use static addressing to specify a router address, or change administration on DHCP, as indicated in the Avaya one-X™ Deskphone H.323 Administrator Guide. 1 of 5 64 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide... - Page 65 Installation Error and Status Messages Table 3: Possible Error and Status Messages During Installation of 9600 Series IP Deskphones (continued) Message Cause/Resolution CAUSE: The user was on a call when the connection to the gatekeeper Call Error went down, perhaps due to a network outage or a gatekeeper problem. The telephone attempted to automatically register with the same, or another, gatekeeper, but the responding gatekeeper had no record of the call.
- Page 66 CAUSE: This release of the call server does not support the current Incompatible version of the IP telephone. RESOLUTION: Upgrade to the current version of Avaya Communication Manager (3.0 or greater) software. 3 of 5 66 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
- Page 67 RESOLUTION: Contact Avaya to upgrade your license. CAUSE: The call server has reached its limit of IP stations. Limit Error RESOLUTION: Unregister telephones not in use, or contact Avaya to upgrade your license. CAUSE: A device between the telephone and the call server is invoking...
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Page 68: Operational Errors And Status Messages
CAUSE: The call server has an unspecified problem. System Error RESOLUTION: Consult your Avaya Media Server administration and troubleshooting documentation. CAUSE: The call server has rejected registration for an unspecified Undefined Error reason. - Page 69 AND power to the CAUSE: Loss of path to Avaya Media Server, telephone is fine (and DHCP Lease expired, or DHCP server not the telephone might...
- Page 70 CAUSE: Loss of communication with the call recently changed to server. upgrade or replace RESOLUTION: As above. servers, re-administer the Avaya Media Server, add or change NAT, etc. 2 of 6 70 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
- Page 71 RESOLUTION: You can have the user provide as gaps in speech, or diagnostic data by invoking the Network static, clipped or Information feature under the A (Avaya) button garbled speech, etc. on the telephone. One or more Quality of Service (QoS) features should be implemented...
- Page 72 RESOLUTION: Download a clean copy of the 96xxupgrade.txt file from the Avaya support Web site at http://www.avaya.com/support, and do not edit or rename it. Customize or change only the 46xxsettings file, as discussed in Chapter 4: Maintaining 9600 Series IP Deskphones.
- Page 73 RESOLUTION: Verify that the first telephone created a backup file by checking that the appropriate administration was done in accordance with Chapter 7 of the Avaya one-X™ Deskphone H.323 Administrator Guide. Then verify that the second telephone is administered to retrieve data from the same location as the first telephone.
- Page 74 World Clock or Weather administered. application. RESOLUTION: Administer the missing data in the 46xxsettings file, as indicated in the Avaya one-X™ Deskphone H.323 Administrator Guide. 6 of 6 74 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
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Page 75: Lldp Troubleshooting
LLDP. With LLDP in the network, HTTP and/or HTTPS Server and Call Server IP Addresses can be provided using proprietary TLVs (Transport Layer Values) to pass information to the telephones. See the Avaya one-X™ Deskphone H.323 Administrator Guide for detailed information about LLDP processing. - Page 76 If system value “STATIC” is set to “0” (the default), static addresses may be Note: overwritten by DHCP or the 46xxsettings file. Note: See the Avaya one-X™ Deskphone H.323 Administrator Guide for details on how Note: to set “STATIC” to use manually programmed IP Addresses. For DHCP configured telephones: 1.
- Page 77 LLDP only if they were not configured via other means (DHCP Server, Script File, statically). Set the switch LLDP repeat timer to less than 30 seconds. For more information, see “Link Layer Discovery Protocol (LLDP)” in Chapter 7 of the Avaya one-X™ Deskphone H.323 Administrator Guide. Issue 1 August 2010...
- Page 78 Troubleshooting Guidelines 78 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide...
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Page 79: Appendix A: Glossary Of Terms
DNS server is identified first. Gatekeeper H.323 application that performs essential control, administrative, and managerial functions in the media server. Sometimes called CLAN in Avaya documents. H.323 A TCP/IP-based protocol for VoIP signaling. - Page 80 SRTP Secure Real-time Transport Protocol. System - Specific to a particular type of call server, for example, Avaya Communication specific Manager (CM). “System-specific signaling” refers to messages specific to the signaling protocol used by the system, for example, H.323 and/or CCMS messages used by CM and IP Office.
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Page 81: Index
Index Index Numerical ....802.1X Operational Mode, Setting the Enable Automatic Gain Control (AGC) ....9600 Series IP Deskphone Enable Event Logging . - Page 82 Index ... VIEW Administrative Option ....Troubleshooting LLDP ....Online Documentation .