Managing - Avaya Application Solutions Deployment Manual

Managing

Change management is the process that approves and schedules the change to ensure the
correct level of notification and minimal user impact. The main activities involved in change
management are to:
Assign an individual to act as a change controller. This individual is responsible to:
- Receive and review change requests
- Manage change process improvements
- Moderate change management review meetings
- Act as liaison for user groups
Hold periodic change review meetings. Include personnel from the following functional
areas:
- System administration
- Application development
- Network operations
- Facilities groups
- General users
Document change input requirements, including:
- Change owner
- Business impact
- Risk level
- Reason for change
- Success factors
- Backout plan
- Testing requirements
Document change output requirements, including updates to:
- DNS
- Network map
- Template
- IP addressing
- Circuit management
- Network management
Define a change approval process that verifies validation steps for higher-risk change.
Critical steps for creating a change management process
Issue 3.4.1 June 2005 371