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Call Center
The Avaya Call Center solution is built on proven and innovative automatic call distribution
(ACD) technology. This technology offers a suite of call routing capabilities that help agents
handle calls more effectively. Customers can select from a powerful assortment of features,
capabilities, and applications that are specially designed to enhance call center operations:
Agent Access
Avaya Call Management System
Avaya Call Management System Supervisor
Avaya Basic Call Management System
Avaya Business Advocate
Call Center
- Avaya Call Center Basic
- Avaya Call Center Deluxe
- Avaya Call Center Elite
Call Recording
CALLMASTER® series digital telephones
Computer Telephony (ASAI)
Avaya Visual Vectors
Avaya IP Agent
Avaya Network Reporting
Avaya Virtual Routing
Compact Call Center
Basic Call Management
Reporting Desktop
Computer Telephony
For more information on these subjects, see:
US Business Partners:
call_center_crm.html
https://www.avaya.com/doc/gpp/public/pss/category/
Avaya Communication Manager
Issue 3.4.1 June 2005
29
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