Reloading Layouts In The Edu Viewer; Clearing Current Contacts In The Edu Viewer; Reloading Edu Viewer Layouts - Avaya Interaction Center User Manual

Reloading Layouts in the EDU Viewer

In addition to displaying details of your current contacts in your task lists, the EDU Viewer
contains the instructions that the software uses to display them. (The instructions are not visible to
you.)
If your administrator instructs you to clear all current contacts from the EDU Viewer or to reload
updated layouts, you use options in a pop-up menu to do these tasks, as described in the following
sections.

Clearing Current Contacts in the EDU Viewer

You use the EDUViewer - Reset command to clear all tabs of the EDU Viewer.
Note: Only use the EDUViewer - Reset command if your administrator instructs you to do so.
To clear your current contacts:
1 Right-click in an empty part of the Avaya Agent.
2 Click EDUViewer - Reset from the menu.
3 Click OK.

Reloading EDU Viewer Layouts

You use the EDUViewer - Reload Layouts command to reload the EDU Viewer formats onto your
desktop after your administrator has changed them.
Note: Only use this command if your administrator instructs you to do so.
To reload the EDU Viewer formats:
1 Right-click an empty part of the Avaya Agent.
Reloading Layouts in the EDU Viewer
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