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Chapter 6 Performing Chat & Email Tasks
Default character set for outbound email – You can change the character set used by default
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in your outbound email to the character set of another language.
Wrap contact after a "Normal Reply" response – If you select this option, your normal email
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replies (that is, your email responses in which you leave Normal Email Reply selected in the
drop-down menu) are automatically wrapped up after you send them.
Wrap contact after a "Send to External Agent" response – If you select this option, your email
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replies when you select Send to External Agent from the drop-down menu are automatically
wrapped up after you send them.
Wrap contact after a "Request Additional Information" reply – If you select this option, your
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email replies when you select Request Additional Information from the drop-down menu are
automatically wrapped up after you send them.
Chat Preferences
The options in the Chat tab, which apply only to chat sessions, are as follows:
Spell check before a "Say" – If you select this option, the Spell Checker is displayed whenever
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you press the Say button, so that you can check the spelling of each chat message and correct
any spelling errors before the Web Management software sends the chat message to the
customer.
170 Avaya Agent User's Guide
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