Avaya Interaction Center User Manual page 132

Chapter 5 Managing Chat Sessions
3 If the customer is viewing the form, ask them to click the Send Page button.
The page is displayed on your browser. If the customer has entered any information, you see
that information.
4 If the customer is not viewing the form, and you know where it is located, you can do one of the
following:
a Go to the URL with your browser. Click Auto-Sync.
OR
b Type the URL in the Text Entry area. Click Push Url.
The customer should see the page on their browser.
5 If the customer is not viewing the form, and you do not know the URL, ask them to go to the
page containing the form and click the Send Page button.
6 Take turns with your customer, as needed, to fill out the form.
Everything you type in the form is displayed immediately on the customer's browser.
Everything your customer types is displayed on your browser as soon as the customer clicks the
Send Page button.
7 Make sure your customer clicks the appropriate button to submit the form when it is finished.
132 Avaya Agent User's Guide
Tip: Be sure to take turns with your customer. If you and your customer type
simultaneously, the information you enter will be garbled. If this happens, ask your
customer to click the Send Page button again.
Tip: When your customer clicks the button, the page you are viewing may no longer
be the same as your customer's page. In this case, ask your customer to click the Send
Page button again.