Avaya Interaction Center User Manual page 37

Button
Attach
Spell Check
Email History
Chat Toolbars
When you are engaged in a chat session, the main chat toolbar is located on the right side of the
Web Agent above the chat transcript area. This toolbar contains buttons you use to control the chat
session. The buttons in the toolbar, from left to right, are as follows:
Button
Print
Start Auto-Sync
Stop Auto-Sync
Join-Us
Action
Displays a dialog box where you can locate a file and attach it to the current email
reply.
Displays a dialog box that helps you check the spelling of the current email reply,
interactively.
Note: You can set a preference to have this spelling dialog box come up
automatically after you click Send. See
Displays a dialog box with information about a specific email or information about
any previous emails sent from the current customer's email address. You can also
see copies of the emails. See
information.
Action
Prints a paper copy of the text that is currently displayed in the Information Bar, the
Transcript area, and the Text Entry area.
(You see this button when Auto-Sync is off.) Starts an Auto-Sync session so that your
customer's browser will display the same Web pages as your browser as you navigate
through Web pages. See "Using Auto-Sync," on page 129
(You see this button when Auto-Sync is on.) Stops an Auto-Sync session.
Starts a Join Us session in which friends of your customer can join the chat session. See
"Handling a Join Us Conference," on page 144
"Setting Preferences," on page
"Viewing Email History," on page 91
for more information.
for more information.
Issue 1.0 June 2002
Web Agent
165.
for more
37