Avaya Interaction Center User Manual page 43

2 In the Avaya Agent Login tab, enter your login ID and your password in the appropriate text
box.
Tip: The IC Data Source field has been set for you. You can ignore this field unless
system administrators indicate that you should change it.
Note: You may be required to change your password.
Avaya Agent automatically adds your login ID and password to the appropriate text boxes in
the other tabs to log you in to the other channels.
3 If your system includes Softphone, you may need to complete the additional fields in the
Softphone tab. These fields may include the following:
Field Name
Agent ID
Agent Password
Station ID
4 Click OK.
If your login ID and password are valid, Avaya Agent is displayed on your desktop. Status
messages show the progress of your login.
Note: To use Outbound Contact, you must log in to Avaya Agent at the workstation
that has the Phone Type assigned to your login ID. Contact your administrator if you
cannot log in to Outbound Contact.
5 Check your Avaya Agent Status Bar, located at the top right of your screen, to confirm that you
do not have all zeros for your channel loads. Your channel loads are the number of contacts in a
media channel (Voice, Email, or Chat) that you can handle at the same time.
Note: If your channel loads across all available channels are set to zero, contact your
system administrator to make sure that the servers are running. If the servers are
running, re-set your channel load (see
Field Description
Logs you on to the telephone switch and makes sure that all voice contacts
assigned to your Agent ID are sent to your telephone.
Confirms your identity to the Automatic Call Distributor (ACD) telephone system.
Identifies the station or equipment number of your telephone.
Logging In and Logging Out
"Setting Your Channel Loads," on page
Issue 1.0 June 2002
49).
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