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Chapter 9 Using Avaya Agent with Siebel
The EDU Viewer and the Contact History Browser are located in the Contact pane of Avaya
Agent, as shown in the following illustration. To view details of a previous contact, double-click a
contact in the Contact History Browser. Avaya Agent displays the linked Siebel activity into Siebel
Call Center, in addition to the actions described in
Center," on page
Note: Current information about an active Avaya IC or Siebel contact does not appear in the
Contact History Browser until you have wrapped up that contact.
212 Avaya Agent User's Guide
211.
Contact History Browser
"Viewing Contact Information with Siebel Call
Contact History Filter
Active Contact Viewer
EDU Viewer
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