Avaya Interaction Center User Manual page 130

Chapter 5 Managing Chat Sessions
2 Click the Internet Explorer icon in the Windows Task Bar to open the Shared Browsing
browser for this customer.
3 Go to a Web page that you want your customer to see.
4 Click the Auto-Sync button.
The Web page in your browser is pushed to the customer. The Auto-Sync button changes to
show arrows indicating that Auto-Sync is turned on. The Transcript area also states that Auto-
Sync was turned on.
5 Ask your customer if they can see the Web page you just sent. Chat with your customer about
the page, as appropriate.
6 If your customer wants to lead you to a different page, tell them to go to that page and click the
Send Page button (or whatever it is called) in their applet. They can also paste the URL into the
applet and click Send Page.
You should see the page your customer sends you on your browser. You can also see the URL
the customer typed in the Transcript area of the Web Agent.
7 Continue to share Web pages with your customer, until you satisfy their request and answer all
their questions.
8 Click the Auto-Sync button again when you want to end the Auto-Sync session.
The button changes to indicate that it is turned off. The Transcript states that Auto-Sync was
turned off. You can easily start another session with this customer whenever you want by
clicking the Auto-Sync button again.
130 Avaya Agent User's Guide
Tip: If you are handling two or more chat contacts simultaneously, there is an
Internet Explorer icon for each customer.
Tip: You can see the URLs of all the pages you shared with your customer, and any
pages your customer shared with you, in the Transcript area.
Tip: If you begin a chat session with another customer before you complete the chat
session you are currently handling, another browser will open for the second
customer.