Report Viewer; General; Launching Report Viewer - Avaya CCM 3.1 Manual

Report Viewer

Report Viewer

General

Launching Report Viewer

CCM 3.1
Report Manager
The Report Viewer is designed to put the Call Center Manager in control of
their Call Center. With a set of graphical, colour, and management ready
report templates it reduces Call Center management time by reducing the
need to export data into other applications to run reports.
The Report Viewer gives access to the data stored on the Report Server
across the LAN.
With the inclusion of Corporate Document templates, the Report Viewer
has been designed with ease of use in mind. The user simply creates
parameters for these reports in terms of agent groups, shift period, date
range etc to generate the data they require. Date ranges available are
today, yesterday, specific day, this week, last week, this month, last month
or date range. These standard templates have been written to give the Call
Center Supervisor a detailed understanding of Call Center activity, with
reports ranging from agents activity, DDI, trunk, transferred calls, CLI, Pilot
reports, Voice Manager reports and Call Tracking reports.
To start Report Viewer:
1. Ensure that you are logged onto the INDeX Taskbar.
2. Click the Start button on the Windows taskbar.
3. Point to Programs.
4. Point to INDeX CCM.
5. Click Report Viewer from the sub-menu.
38HBK00001SCB Issue 9 (18/07/2002)
General
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