Avaya Interaction Center User Manual page 47

Changing State Across All Media Channels
Your mode of operation determines how much control you have over your agent state. Depending
on how Avaya Agent is configured, you may work in either of the following modes of operation:
n Manual mode
Automatic mode
n
In automatic mode, the Agent button is the only one you can click. Click the Agent button until the
icon changes to the desired agent state. The other media channels change to the same state.
The Status Control bar for an agent in automatic mode set to Aux-work (Busy) in all media
channels looks like this:
Changing State in a Single Media Channel
To change your agent state for one media channel (manual mode only):
Click the media channel button on the Status Control bar until the button changes to the desired
n
agent state:
w Available – The button does not have a yellow X.
Aux-work (Busy) – The button has a yellow X.
w
Init. aux-work (Transition) – The button has a grey X as your state changes between
w
Available and Aux-work.
OR
Right-click the media channel button in the Status Control bar. Then click the pop-up menu
n
option to change your agent state for that media channel.
The pop-up menu options change according to your agent state for each media channel.
Setting Your Availability
Click one of these menu options to
change your agent state for that
media channel
Issue 1.0 June 2002 47