Avaya Interaction Center User Manual page 25

Avaya Agent with the Web Agent and an active chat contact in the desktop looks like this:
Web Agent
Contact History Browser and Prompter
The appearance of the Web Agent changes, according to what you are doing. This section explains
the features of the Web Agent window while you are handling email or chat contacts. The section
contains the following topics:
The Web Agent While Handling Email
n
The Web Agent While Handling Chat
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The Web Agent in Supervisor Mode
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The Web Agent Status Bar
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The Web Agent Information Bar
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Web Agent Menus
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The Web Agent Toolbars
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EDU Viewer
Issue 1.0 June 2002
Web Agent
Softphone
and
Phone
task
list
Email
task
list
Chat
task
list
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