Avaya Interaction Center User Manual page 145

2 Explain to your customer that their friend must visit a chat room on at a specific Web address
(URL) and must enter a specific password. Ask your customer which of the following methods
they want you to use to give their friend the URL and the password they will need to join the
chat:
You send the information to your customer and the customer passes it on to their friend.
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You send the information to your customer's friend through the friend's email account.
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You call your customer's friend on the telephone and give them the information.
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3 Ask your customer to send the friend's email address or telephone number. (You must be
enabled for the voice media channel to make a call.)
4 Click the Join Us button in the Web Agent window.
The Join Us dialog box is displayed. It may display a password chosen for you or the password
field may be empty.
5 If the password field is empty, enter a password.
Tip: Write down the password and the customer's name in case you forget it later.
6 If your customer sent their friend's email address, initiate an email to your customer's friend,
using that address. For information, see
7 Whether by email or telephone, tell the friend the URL for the Join Us Conference and the
password. Explain that they must enter the password when their browser is displaying the Web
site and they must then click the Submit button.
When the friend does this, the Join Us program is downloaded to their browser. You, your
primary customer, and your customer's friend are in the same chat room. You can each see
what the other two people type.
Handling a Join Us Conference
"Originating an Outbound Email," on page 113.
Issue 1.0 June 2002 145