Avaya Interaction Center User Manual page 59

By default, the Queues tab displays only the queues that handle the same media channels that you
are currently handling. If you want to change what is displayed in the Queues tab, see
Data Displayed in Tabs," on page
Looking Up Agents with the Agents Tab
If your UAD has an Agents tab, you can use it to look up information about people who work for
the contact center. Typically, you will find the following types of information about each person
who is listed in the Agents tab: General agent information (such as last name, first name, login ID)
Telephone numbers (such as primary, secondary, mobile, pager, and fax)
n
Email addresses (such as internal and personal)
n
If your UAD does not have an Agents tab, use the instructions in
Find Option," on page
To look up agent information in the Agents tab of the UAD:
1 Click the Directory button in the Avaya Agent Media pane.
The UAD is displayed.
Your Unified Agent Directory may look like this when you open it.
60.
62.
Using the Unified Agent Directory
"Looking Up Agents with the
Issue 1.0 June 2002
"Filtering
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