Avaya Interaction Center User Manual page 158

Chapter 6 Performing Chat & Email Tasks
2 From the pop-up menu, select Create Resource and the type of resource you want to create. For
information on each type of resource, see
The New Resource dialog box is displayed, as shown in the following illustration, with your
Login ID and today's date and time already entered. This read-only information will be
displayed as a tooltip when you hold your cursor over this resource.
3 If you want to create the resource for a specific tenant, select that tenant from the Tenancy
drop-down menu.
4 If you want to create the resource in a language other than your primary language, select the
language from the Language drop-down menu.
5 Enter a unique name to identify this resource in the Name field.
6 Press the Tab key to place your cursor at the top left of the scroll box. Follow the step below
that applies to the type of resource you are creating.
158 Avaya Agent User's Guide
"Resource Types and Examples," on page 156.