Avaya IP Office Maintenance Manual page 18

Maintenance Manual
XI. If the problem persists after you have performed ALL these troubleshooting steps, gather the
following information BEFORE escalating the issue:
• A copy of the IP Office configuration will be useful before escalating to your support
organization.
• The username and password of the configuration must be provided to your support
organization for testing purposes.
• Any trace codes or log files generated by the System Monitor application (if available).
• Notes relating to the result of each of the verification steps performed above.
• The customer's network diagram (if applicable).
Validation
Have the users in questions make the calls again and verify that calls are no longer cutting off.
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