Telephones; Ip Phone Displays "Invalid Set Type" Or "Wrong Set Type - Avaya IP Office Maintenance Manual

Telephones

IP Phone Displays "Invalid set Type" or "Wrong set Type"

Issue
When installing or restarting an IP phone, the display shows "Invalid set Type" or "Wrong set Type".
Potential Cause
For IP phones to function properly, one of the following two process must take place:
• An IP extension is created and the user logs onto the IP phone with that assigned extension
number.
•
No IP extension is created via Manager and the user of the IP phone enters an unused extension
number and the IP extension is automatically created.
Actions
To resolve this issue, perform either action I or II and then action III if necessary.
I. Via Manager, check that there is an IP extension created for the IP phone in question.
PROCEDURE
To check for an IP extension and create a new one if necessary:
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, click Extension. A list of configured extensions are
displayed. Look for an IP extension, represented by the
i. If there is one, check that it is not assigned to another IP phone or user, then have
the user log onto the IP phone using this extension number.
ii. If there is no IP extension or not one available for use, create one by doing the
following:
II. Alternatively, you can have the user log onto the IP phone by entering a new extension number
(one that is NOT associated with a non-IP extension). By doing this, an IP extension number is
automatically created (if the Auto-create Extn Enable function is checked - it is checked by
default).
PROCEDURE
To check that the Auto-create Extn Enable function is checked, do the following:
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, click System. Open the IP Office system being configured.
3. On the Gatekeeper tab, check that the Auto-create Extn Enable function is checked.
III. If this extension number needs to be associated with a particular user, do the following:
a. Right-click within the Extension window and select New.
b. In the Extension field of the IP Extension configuration window, enter a new
extension number (one that is not currently listed). By default, any manually
created extension becomes an IP extension.
c. Click OK.
d. Click and reboot the system.
e. Use the newly created extension number to log onto the IP phone.
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